Receptionists and Information Clerks
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
- Tasks
- 18 tasks11 core, 7 supplemental
- Family
- Office & Administrative SupportOne of its 55 occupations
- Code
- 43-4171.00SOC 2018: 43-4171
What the work is made of
11 core tasks and 7 supplemental, each quoted as published, with the survey it came from.
Core: central to the jobSupplemental: done by some, not all
- Task 1. Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.Core taskTask 744Rated by 90 people who do the job, August 2023
- Task 2. Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.Core taskTask 747Rated by 91 people who do the job, August 2023
- Task 3. Receive payment and record receipts for services.Core taskTask 745Rated by 90 people who do the job, August 2023
- Task 4. Schedule appointments and maintain and update appointment calendars.Core taskTask 751Rated by 90 people who do the job, August 2023
- Task 5. Transmit information or documents to customers, using computer, mail, or facsimile machine.Core taskTask 750Rated by 90 people who do the job, August 2023
- Task 6. Hear and resolve complaints from customers or the public.Core taskTask 748Rated by 90 people who do the job, August 2023
- Task 7. File and maintain records.Core taskTask 749Rated by 91 people who do the job, August 2023
- Task 8. Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.Core taskTask 753Rated by 90 people who do the job, August 2023
- Task 9. Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.Core taskTask 746Rated by 89 people who do the job, August 2023
- Task 10. Collect, sort, distribute, or prepare mail, messages, or courier deliveries.Core taskTask 755Rated by 91 people who do the job, August 2023
- Task 11. Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.Core taskTask 762Rated by 90 people who do the job, August 2023
- Task 12. Analyze data to determine answers to questions from customers or members of the public.Supplemental taskTask 752Rated by 87 people who do the job, August 2023
- Task 13. Calculate and quote rates for tours, stocks, insurance policies, or other products or services.Supplemental taskTask 756Rated by 90 people who do the job, August 2023
- Task 14. Keep a current record of staff members' whereabouts and availability.Supplemental taskTask 754Rated by 90 people who do the job, August 2023
- Task 15. Schedule space or equipment for special programs and prepare lists of participants.Supplemental taskTask 759Rated by 89 people who do the job, August 2023
- Task 16. Process and prepare memos, correspondence, travel vouchers, or other documents.Supplemental taskTask 758Rated by 90 people who do the job, August 2023
- Task 17. Enroll individuals to participate in programs and notify them of their acceptance.Supplemental taskTask 760Rated by 90 people who do the job, August 2023
- Task 18. Take orders for merchandise or materials and send them to the proper departments to be filled.Supplemental taskTask 757Rated by 90 people who do the job, August 2023
Where this comes from
Quoted from the U.S. Department of Labor, and credited. Nothing on this page is written by us.
How we copy and credit sources- Published byO*NET 29.0, U.S. Department of LaborEmployment and Training Administration
- ClassificationStandard Occupational Classification 2018, 43-4171
- LicenseCC BY 4.0Free to copy and reuse, with credit
- Changed by usNothing.
More in Office & Administrative Support
54 other occupations in this family, each with its own page.
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- Billing and Posting Clerks28 tasks
- Bookkeeping, Accounting, and Auditing Clerks28 tasks
- Brokerage Clerks10 tasks
- Cargo and Freight Agents24 tasks
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- Couriers and Messengers15 tasks
- Court, Municipal, and License Clerks30 tasks
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- Customer Service Representatives13 tasks
- Data Entry Keyers9 tasks
- Desktop Publishers18 tasks
- Dispatchers, Except Police, Fire, and Ambulance12 tasks
- Eligibility Interviewers, Government Programs17 tasks
- Executive Secretaries and Executive Administrative Assistants22 tasks
- File Clerks19 tasks
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- First-Line Supervisors of Office and Administrative Support Workers28 tasks
- Freight Forwarders31 tasks
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- Hotel, Motel, and Resort Desk Clerks20 tasks
- Human Resources Assistants, Except Payroll and Timekeeping19 tasks
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- Insurance Claims and Policy Processing Clerks25 tasks
- Interviewers, Except Eligibility and Loan16 tasks
- Legal Secretaries and Administrative Assistants14 tasks
- Library Assistants, Clerical32 tasks
- Loan Interviewers and Clerks18 tasks
- Mail Clerks and Mail Machine Operators, Except Postal Service26 tasks
- Medical Secretaries and Administrative Assistants15 tasks
- Meter Readers, Utilities12 tasks
- New Accounts Clerks15 tasks
- Office and Administrative Support Workers, All OtherNo tasks listed
- Office Clerks, General20 tasks
- Office Machine Operators, Except Computer18 tasks
- Order Clerks19 tasks
- Payroll and Timekeeping Clerks21 tasks
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- Postal Service Mail Carriers21 tasks
- Postal Service Mail Sorters, Processors, and Processing Machine Operators14 tasks
- Procurement Clerks19 tasks
- Production, Planning, and Expediting Clerks17 tasks
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- Shipping, Receiving, and Inventory Clerks11 tasks
- Statistical Assistants14 tasks
- Switchboard Operators, Including Answering Service19 tasks
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