Bill and Account Collectors
Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.
- Tasks
- 15 tasks13 core, 2 supplemental
- Family
- Office & Administrative SupportOne of its 55 occupations
- Code
- 43-3011.00SOC 2018: 43-3011
What the work is made of
13 core tasks and 2 supplemental, each quoted as published, with the survey it came from.
Core: central to the jobSupplemental: done by some, not all
- Task 1. Record information about financial status of customers and status of collection efforts.Core taskTask 2474Rated by 69 people who do the job, August 2018
- Task 2. Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.Core taskTask 2475Rated by 70 people who do the job, August 2018
- Task 3. Locate and monitor overdue accounts, using computers and a variety of automated systems.Core taskTask 2473Rated by 70 people who do the job, August 2018
- Task 4. Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.Core taskTask 2481Rated by 70 people who do the job, August 2018
- Task 5. Advise customers of necessary actions and strategies for debt repayment.Core taskTask 2477Rated by 69 people who do the job, August 2018
- Task 6. Answer customer questions regarding problems with their accounts.Core taskTask 18559Rated by 70 people who do the job, August 2018
- Task 7. Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.Core taskTask 2478Rated by 70 people who do the job, August 2018
- Task 8. Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.Core taskTask 2476Rated by 70 people who do the job, August 2018
- Task 9. Receive payments and post amounts paid to customer accounts.Core taskTask 2472Rated by 70 people who do the job, August 2018
- Task 10. Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.Core taskTask 2483Rated by 70 people who do the job, August 2018
- Task 11. Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.Core taskTask 2484Rated by 70 people who do the job, August 2018
- Task 12. Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.Core taskTask 2479Rated by 69 people who do the job, August 2018
- Task 13. Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.Core taskTask 2480Rated by 70 people who do the job, August 2018
- Task 14. Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.Supplemental taskTask 18560Rated by 70 people who do the job, August 2018
- Task 15. Negotiate credit extensions when necessary.Supplemental taskTask 2482Rated by 70 people who do the job, August 2018
Where this comes from
Quoted from the U.S. Department of Labor, and credited. Nothing on this page is written by us.
How we copy and credit sources- Published byO*NET 29.0, U.S. Department of LaborEmployment and Training Administration
- ClassificationStandard Occupational Classification 2018, 43-3011
- LicenseCC BY 4.0Free to copy and reuse, with credit
- Changed by usNothing.
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