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First-Line Supervisors of Office and Administrative Support Workers

Directly supervise and coordinate the activities of clerical and administrative support workers.

Tasks
28 tasks19 core, 9 supplemental
Family
Office & Administrative SupportOne of its 55 occupations
Code
43-1011.00SOC 2018: 43-1011

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What the work is made of

19 core tasks and 9 supplemental, each quoted as published, with the survey it came from.

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Core: central to the jobSupplemental: done by some, not all

  1. Task 1. Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.Core taskTask 9704Rated by 127 people who do the job, July 2015
  2. Task 2. Resolve customer complaints or answer customers' questions regarding policies and procedures.Core taskTask 9703Rated by 127 people who do the job, July 2015
  3. Task 3. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.Core taskTask 9705Rated by 127 people who do the job, July 2015
  4. Task 4. Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.Core taskTask 9710Rated by 127 people who do the job, July 2015
  5. Task 5. Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.Core taskTask 9707Rated by 127 people who do the job, July 2015
  6. Task 6. Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.Core taskTask 9713Rated by 126 people who do the job, July 2015
  7. Task 7. Recruit, interview, and select employees.Core taskTask 9711Rated by 127 people who do the job, July 2015
  8. Task 8. Interpret and communicate work procedures and company policies to staff.Core taskTask 9712Rated by 127 people who do the job, July 2015
  9. Task 9. Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.Core taskTask 9709Rated by 127 people who do the job, July 2015
  10. Task 10. Train or instruct employees in job duties or company policies or arrange for training to be provided.Core taskTask 9708Rated by 125 people who do the job, July 2015
  11. Task 11. Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.Core taskTask 9716Rated by 127 people who do the job, July 2015
  12. Task 12. Implement corporate or departmental policies, procedures, and service standards in conjunction with management.Core taskTask 9706Rated by 127 people who do the job, July 2015
  13. Task 13. Compute figures such as balances, totals, or commissions.Core taskTask 9715Rated by 125 people who do the job, July 2015
  14. Task 14. Coordinate activities with other supervisory personnel or with other work units or departments.Core taskTask 9717Rated by 127 people who do the job, July 2015
  15. Task 15. Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.Core taskTask 9722Rated by 125 people who do the job, July 2015
  16. Task 16. Make recommendations to management concerning such issues as staffing decisions or procedural changes.Core taskTask 9720Rated by 126 people who do the job, July 2015
  17. Task 17. Develop or update procedures, policies, or standards.Core taskTask 9719Rated by 126 people who do the job, July 2015
  18. Task 18. Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.Core taskTask 9714Rated by 127 people who do the job, July 2015
  19. Task 19. Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.Core taskTask 9721Rated by 127 people who do the job, July 2015
  20. Task 20. Develop work schedules according to budgets and workloads.Supplemental taskTask 9724Rated by 127 people who do the job, July 2015
  21. Task 21. Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.Supplemental taskTask 9718Rated by 126 people who do the job, July 2015
  22. Task 22. Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.Supplemental taskTask 9723Rated by 126 people who do the job, July 2015
  23. Task 23. Keep informed of provisions of labor-management agreements and their effects on departmental operations.Supplemental taskTask 9729Rated by 126 people who do the job, July 2015
  24. Task 24. Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.Supplemental taskTask 9730Rated by 126 people who do the job, July 2015
  25. Task 25. Monitor inventory levels and requisition or purchase supplies as needed.Supplemental taskTask 9725Rated by 126 people who do the job, July 2015
  26. Task 26. Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.Supplemental taskTask 9727Rated by 127 people who do the job, July 2015
  27. Task 27. Arrange for necessary maintenance or repair work.Supplemental taskTask 9728Rated by 127 people who do the job, July 2015
  28. Task 28. Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.Supplemental taskTask 9731Rated by 126 people who do the job, July 2015

Where this comes from

Quoted from the U.S. Department of Labor, and credited. Nothing on this page is written by us.

How we copy and credit sources
  1. Published by
    O*NET 29.0, U.S. Department of LaborEmployment and Training Administration
  2. Classification
    Standard Occupational Classification 2018, 43-1011
  3. License
    CC BY 4.0Free to copy and reuse, with credit
  4. Changed by us
    Nothing.

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