Reservation and Transportation Ticket Agents and Travel Clerks
Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.
- Tasks
- 21 tasks14 core, 7 supplemental
- Family
- Office & Administrative SupportOne of its 55 occupations
- Code
- 43-4181.00SOC 2018: 43-4181
What the work is made of
14 core tasks and 7 supplemental, each quoted as published, with the survey it came from.
Core: central to the jobSupplemental: done by some, not all
- Task 1. Examine passenger documentation to determine destinations and to assign boarding passes.Core taskTask 9758Rated by 64 people who do the job, July 2013
- Task 2. Trace lost, delayed, or misdirected baggage for customers.Core taskTask 9762Rated by 64 people who do the job, July 2013
- Task 3. Check baggage and cargo and direct passengers to designated locations for loading.Core taskTask 9760Rated by 64 people who do the job, July 2013
- Task 4. Provide boarding or disembarking assistance to passengers needing special assistance.Core taskTask 9759Rated by 63 people who do the job, July 2013
- Task 5. Confer with customers to determine their service requirements and travel preferences.Core taskTask 9757Rated by 64 people who do the job, July 2013
- Task 6. Announce arrival and departure information, using public address systems.Core taskTask 9761Rated by 64 people who do the job, July 2013
- Task 7. Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.Core taskTask 9754Rated by 64 people who do the job, July 2013
- Task 8. Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.Core taskTask 9753Rated by 64 people who do the job, July 2013
- Task 9. Maintain computerized inventories of available passenger space and provide information on space reserved or available.Core taskTask 9756Rated by 63 people who do the job, July 2013
- Task 10. Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.Core taskTask 9755Rated by 65 people who do the job, July 2013
- Task 11. Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.Core taskTask 9752Rated by 64 people who do the job, July 2013
- Task 12. Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.Core taskTask 9749Rated by 64 people who do the job, July 2013
- Task 13. Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.Core taskTask 9750Rated by 64 people who do the job, July 2013
- Task 14. Keep information facilities clean during operation.Core taskTask 20436Rated by 63 people who do the job, July 2013
- Task 15. Provide clients with assistance in preparing required travel documents and forms.Supplemental taskTask 9764Rated by 64 people who do the job, July 2013
- Task 16. Prepare customer invoices and accept payment.Supplemental taskTask 9751Rated by 65 people who do the job, July 2013
- Task 17. Open or close information facilities.Supplemental taskTask 20437Rated by 63 people who do the job, July 2013
- Task 18. Provide customers with travel suggestions and information sources, such as guides, directories, brochures, or maps.Supplemental taskTask 9766Rated by 64 people who do the job, July 2013
- Task 19. Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.Supplemental taskTask 9767Rated by 65 people who do the job, July 2013
- Task 20. Promote particular destinations, tour packages, and other travel services.Supplemental taskTask 9763Rated by 64 people who do the job, July 2013
- Task 21. Contact motel, hotel, resort, and travel operators to obtain current advertising literature.Supplemental taskTask 9768Rated by 63 people who do the job, July 2013
Where this comes from
Quoted from the U.S. Department of Labor, and credited. Nothing on this page is written by us.
How we copy and credit sources- Published byO*NET 29.0, U.S. Department of LaborEmployment and Training Administration
- ClassificationStandard Occupational Classification 2018, 43-4181
- LicenseCC BY 4.0Free to copy and reuse, with credit
- Changed by usNothing.
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