Correspondence Clerks
Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.
- Tasks
- 17 tasks7 core, 10 supplemental
- Family
- Office & Administrative SupportOne of its 55 occupations
- Code
- 43-4021.00SOC 2018: 43-4021
What the work is made of
7 core tasks and 10 supplemental, each quoted as published, with the survey it came from.
Core: central to the jobSupplemental: done by some, not all
- Task 1. Maintain files and control records to show correspondence activities.Core taskTask 11276Rated by 55 people who do the job, August 2023
- Task 2. Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.Core taskTask 11273Rated by 55 people who do the job, August 2023
- Task 3. Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.Core taskTask 11277Rated by 55 people who do the job, August 2023
- Task 4. Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.Core taskTask 11270Rated by 55 people who do the job, August 2023
- Task 5. Compile data from records to prepare periodic reports.Core taskTask 11271Rated by 55 people who do the job, August 2023
- Task 6. Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.Core taskTask 11280Rated by 55 people who do the job, August 2023
- Task 7. Route correspondence to other departments for reply.Core taskTask 11279Rated by 55 people who do the job, August 2023
- Task 8. Ensure that money collected is properly recorded and secured.Supplemental taskTask 11281Rated by 55 people who do the job, August 2023
- Task 9. Process orders for goods requested in correspondence.Supplemental taskTask 11289Rated by 55 people who do the job, August 2023
- Task 10. Present clear and concise explanations of governing rules and regulations.Supplemental taskTask 11272Rated by 55 people who do the job, August 2023
- Task 11. Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature.Supplemental taskTask 11275Rated by 55 people who do the job, August 2023
- Task 12. Compute costs of records furnished to requesters, and write letters to obtain payment.Supplemental taskTask 11283Rated by 55 people who do the job, August 2023
- Task 13. Compile data pertinent to manufacture of special products for customers.Supplemental taskTask 11290Rated by 54 people who do the job, August 2023
- Task 14. Type acknowledgment letters to persons sending correspondence.Supplemental taskTask 11274Rated by 55 people who do the job, August 2023
- Task 15. Complete form letters in response to requests or problems identified by correspondence.Supplemental taskTask 11278Rated by 54 people who do the job, August 2023
- Task 16. Confer with company personnel regarding feasibility of complying with writers' requests.Supplemental taskTask 11287Rated by 55 people who do the job, August 2023
- Task 17. Prepare records for shipment by certified mail.Supplemental taskTask 11285Rated by 55 people who do the job, August 2023
Where this comes from
Quoted from the U.S. Department of Labor, and credited. Nothing on this page is written by us.
How we copy and credit sources- Published byO*NET 29.0, U.S. Department of LaborEmployment and Training Administration
- ClassificationStandard Occupational Classification 2018, 43-4021
- LicenseCC BY 4.0Free to copy and reuse, with credit
- Changed by usNothing.
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