Hotel, Motel, and Resort Desk Clerks
Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
- Tasks
- 20 tasks19 core, 1 supplemental
- Family
- Office & Administrative SupportOne of its 55 occupations
- Code
- 43-4081.00SOC 2018: 43-4081
What the work is made of
19 core tasks and 1 supplemental, each quoted as published, with the survey it came from.
Core: central to the jobSupplemental: done by some, not all
- Task 1. Greet, register, and assign rooms to guests of hotels or motels.Core taskTask 2610Rated by 129 people who do the job, July 2017
- Task 2. Contact housekeeping or maintenance staff when guests report problems.Core taskTask 2619Rated by 131 people who do the job, July 2017
- Task 3. Issue room keys and escort instructions to bellhops.Core taskTask 2615Rated by 131 people who do the job, July 2017
- Task 4. Make and confirm reservations.Core taskTask 2620Rated by 131 people who do the job, July 2017
- Task 5. Verify customers' credit, and establish how the customer will pay for the accommodation.Core taskTask 2611Rated by 131 people who do the job, July 2017
- Task 6. Keep records of room availability and guests' accounts, manually or using computers.Core taskTask 2612Rated by 130 people who do the job, July 2017
- Task 7. Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.Core taskTask 2617Rated by 131 people who do the job, July 2017
- Task 8. Review accounts and charges with guests during the check out process.Core taskTask 2616Rated by 131 people who do the job, July 2017
- Task 9. Record guest comments or complaints, referring customers to managers as necessary.Core taskTask 2622Rated by 129 people who do the job, July 2017
- Task 10. Compute bills, collect payments, and make change for guests.Core taskTask 2613Rated by 130 people who do the job, July 2017
- Task 11. Transmit and receive messages, using telephones or telephone switchboards.Core taskTask 2618Rated by 130 people who do the job, July 2017
- Task 12. Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.Core taskTask 18567Rated by 130 people who do the job, July 2017
- Task 13. Advise housekeeping staff when rooms have been vacated and are ready for cleaning.Core taskTask 2623Rated by 130 people who do the job, July 2017
- Task 14. Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.Core taskTask 18566Rated by 130 people who do the job, July 2017
- Task 15. Clean and maintain lobby and common areas, such as restocking supplies and watering plants.Core taskTask 18568Rated by 131 people who do the job, July 2017
- Task 16. Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.Core taskTask 18569Rated by 130 people who do the job, July 2017
- Task 17. Date-stamp, sort, and rack incoming mail and messages.Core taskTask 2626Rated by 129 people who do the job, July 2017
- Task 18. Arrange tours, taxis, or restaurant reservations for customers.Core taskTask 2624Rated by 131 people who do the job, July 2017
- Task 19. Deposit guests' valuables in hotel safes or safe-deposit boxes.Core taskTask 2625Rated by 129 people who do the job, July 2017
- Task 20. Plan, schedule or supervise the work of other employees.Supplemental taskTask 18570Rated by 130 people who do the job, July 2017
Where this comes from
Quoted from the U.S. Department of Labor, and credited. Nothing on this page is written by us.
How we copy and credit sources- Published byO*NET 29.0, U.S. Department of LaborEmployment and Training Administration
- ClassificationStandard Occupational Classification 2018, 43-4081
- LicenseCC BY 4.0Free to copy and reuse, with credit
- Changed by usNothing.
More in Office & Administrative Support
54 other occupations in this family, each with its own page.
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