Dispatchers, Except Police, Fire, and Ambulance
Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
- Tasks
- 12 tasks10 core, 2 supplemental
- Family
- Office & Administrative SupportOne of its 55 occupations
- Code
- 43-5032.00SOC 2018: 43-5032
What the work is made of
10 core tasks and 2 supplemental, each quoted as published, with the survey it came from.
Core: central to the jobSupplemental: done by some, not all
- Task 1. Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.Core taskTask 2723Rated by 67 people who do the job, August 2021
- Task 2. Prepare daily work and run schedules.Core taskTask 2727Rated by 68 people who do the job, August 2021
- Task 3. Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.Core taskTask 2726Rated by 69 people who do the job, August 2021
- Task 4. Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.Core taskTask 2725Rated by 67 people who do the job, August 2021
- Task 5. Receive or prepare work orders.Core taskTask 2728Rated by 69 people who do the job, August 2021
- Task 6. Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.Core taskTask 2731Rated by 69 people who do the job, August 2021
- Task 7. Arrange for necessary repairs to restore service and schedules.Core taskTask 2724Rated by 69 people who do the job, August 2021
- Task 8. Monitor personnel or equipment locations and utilization to coordinate service and schedules.Core taskTask 2730Rated by 67 people who do the job, August 2021
- Task 9. Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.Core taskTask 2732Rated by 67 people who do the job, August 2021
- Task 10. Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.Core taskTask 2733Rated by 69 people who do the job, August 2021
- Task 11. Oversee all communications within specifically assigned territories.Supplemental taskTask 2729Rated by 66 people who do the job, August 2021
- Task 12. Order supplies or equipment and issue them to personnel.Supplemental taskTask 2735Rated by 67 people who do the job, August 2021
Where this comes from
Quoted from the U.S. Department of Labor, and credited. Nothing on this page is written by us.
How we copy and credit sources- Published byO*NET 29.0, U.S. Department of LaborEmployment and Training Administration
- ClassificationStandard Occupational Classification 2018, 43-5032
- LicenseCC BY 4.0Free to copy and reuse, with credit
- Changed by usNothing.
More in Office & Administrative Support
54 other occupations in this family, each with its own page.
- Bill and Account Collectors15 tasks
- Billing and Posting Clerks28 tasks
- Bookkeeping, Accounting, and Auditing Clerks28 tasks
- Brokerage Clerks10 tasks
- Cargo and Freight Agents24 tasks
- Communications Equipment Operators, All OtherNo tasks listed
- Correspondence Clerks17 tasks
- Couriers and Messengers15 tasks
- Court, Municipal, and License Clerks30 tasks
- Credit Authorizers, Checkers, and Clerks16 tasks
- Customer Service Representatives13 tasks
- Data Entry Keyers9 tasks
- Desktop Publishers18 tasks
- Eligibility Interviewers, Government Programs17 tasks
- Executive Secretaries and Executive Administrative Assistants22 tasks
- File Clerks19 tasks
- Financial Clerks, All OtherNo tasks listed
- First-Line Supervisors of Office and Administrative Support Workers28 tasks
- Freight Forwarders31 tasks
- Gambling Cage Workers17 tasks
- Hotel, Motel, and Resort Desk Clerks20 tasks
- Human Resources Assistants, Except Payroll and Timekeeping19 tasks
- Information and Record Clerks, All OtherNo tasks listed
- Insurance Claims and Policy Processing Clerks25 tasks
- Interviewers, Except Eligibility and Loan16 tasks
- Legal Secretaries and Administrative Assistants14 tasks
- Library Assistants, Clerical32 tasks
- Loan Interviewers and Clerks18 tasks
- Mail Clerks and Mail Machine Operators, Except Postal Service26 tasks
- Medical Secretaries and Administrative Assistants15 tasks
- Meter Readers, Utilities12 tasks
- New Accounts Clerks15 tasks
- Office and Administrative Support Workers, All OtherNo tasks listed
- Office Clerks, General20 tasks
- Office Machine Operators, Except Computer18 tasks
- Order Clerks19 tasks
- Payroll and Timekeeping Clerks21 tasks
- Postal Service Clerks19 tasks
- Postal Service Mail Carriers21 tasks
- Postal Service Mail Sorters, Processors, and Processing Machine Operators14 tasks
- Procurement Clerks19 tasks
- Production, Planning, and Expediting Clerks17 tasks
- Proofreaders and Copy Markers11 tasks
- Public Safety Telecommunicators18 tasks
- Receptionists and Information Clerks18 tasks
- Reservation and Transportation Ticket Agents and Travel Clerks21 tasks
- Secretaries and Administrative Assistants, Except Legal, Medical, and Executive31 tasks
- Shipping, Receiving, and Inventory Clerks11 tasks
- Statistical Assistants14 tasks
- Switchboard Operators, Including Answering Service19 tasks
- Telephone Operators14 tasks
- Tellers28 tasks
- Weighers, Measurers, Checkers, and Samplers, Recordkeeping18 tasks
- Word Processors and Typists19 tasks
Use this record
Every task on this page is free to reuse, with credit to O*NET. The code and data behind the record are public.
Partner with us
Fund the next pass, contribute data, or build on the record. Tell us what you have in mind.
Partner with us