Order Clerks
Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.
- Tasks
- 19 tasks11 core, 8 supplemental
- Family
- Office & Administrative SupportOne of its 55 occupations
- Code
- 43-4151.00SOC 2018: 43-4151
What the work is made of
11 core tasks and 8 supplemental, each quoted as published, with the survey it came from.
Core: central to the jobSupplemental: done by some, not all
- Task 1. Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.Core taskTask 2675Rated by 58 people who do the job, August 2023
- Task 2. Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.Core taskTask 2668Rated by 59 people who do the job, August 2023
- Task 3. Recommend merchandise or services that will meet customers' needs.Core taskTask 2680Rated by 58 people who do the job, August 2023
- Task 4. Inspect outgoing work for compliance with customers' specifications.Core taskTask 2683Rated by 59 people who do the job, August 2023
- Task 5. Receive and respond to customer complaints.Core taskTask 2671Rated by 59 people who do the job, August 2023
- Task 6. Check inventory records to determine availability of requested merchandise.Core taskTask 2674Rated by 57 people who do the job, August 2023
- Task 7. Verify customer and order information for correctness, checking it against previously obtained information as necessary.Core taskTask 2672Rated by 59 people who do the job, August 2023
- Task 8. Compute total charges for merchandise or services and shipping charges.Core taskTask 2678Rated by 58 people who do the job, August 2023
- Task 9. Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.Core taskTask 2670Rated by 59 people who do the job, August 2023
- Task 10. File copies of orders received, or post orders on records.Core taskTask 2677Rated by 59 people who do the job, August 2023
- Task 11. Notify departments when supplies of specific items are low, or when orders would deplete available supplies.Core taskTask 2684Rated by 58 people who do the job, August 2023
- Task 12. Prepare invoices, shipping documents, and contracts.Supplemental taskTask 2669Rated by 59 people who do the job, August 2023
- Task 13. Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.Supplemental taskTask 2679Rated by 59 people who do the job, August 2023
- Task 14. Direct specified departments or units to prepare and ship orders to designated locations.Supplemental taskTask 2673Rated by 59 people who do the job, August 2023
- Task 15. Adjust inventory records to reflect product movement.Supplemental taskTask 2681Rated by 58 people who do the job, August 2023
- Task 16. Collect payment for merchandise, record transactions, and send items, such as checks or money orders for further processing.Supplemental taskTask 2682Rated by 59 people who do the job, August 2023
- Task 17. Calculate and compile order-related statistics, and prepare reports for management.Supplemental taskTask 2686Rated by 59 people who do the job, August 2023
- Task 18. Recommend type of packing or labeling needed on order.Supplemental taskTask 2685Rated by 59 people who do the job, August 2023
- Task 19. Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.Supplemental taskTask 2676Rated by 58 people who do the job, August 2023
Where this comes from
Quoted from the U.S. Department of Labor, and credited. Nothing on this page is written by us.
How we copy and credit sources- Published byO*NET 29.0, U.S. Department of LaborEmployment and Training Administration
- ClassificationStandard Occupational Classification 2018, 43-4151
- LicenseCC BY 4.0Free to copy and reuse, with credit
- Changed by usNothing.
More in Office & Administrative Support
54 other occupations in this family, each with its own page.
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