Office Clerks, General
Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.
- Tasks
- 20 tasks12 core, 8 supplemental
- Family
- Office & Administrative SupportOne of its 55 occupations
- Code
- 43-9061.00SOC 2018: 43-9061
What the work is made of
12 core tasks and 8 supplemental, each quoted as published, with the survey it came from.
Core: central to the jobSupplemental: done by some, not all
- Task 1. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.Core taskTask 830Rated by 233 people who do the job, August 2018
- Task 2. Answer telephones, direct calls, and take messages.Core taskTask 827Rated by 231 people who do the job, August 2018
- Task 3. Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.Core taskTask 826Rated by 232 people who do the job, August 2018
- Task 4. Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.Core taskTask 832Rated by 232 people who do the job, August 2018
- Task 5. Compile, copy, sort, and file records of office activities, business transactions, and other activities.Core taskTask 828Rated by 233 people who do the job, August 2018
- Task 6. Review files, records, and other documents to obtain information to respond to requests.Core taskTask 834Rated by 231 people who do the job, August 2018
- Task 7. Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.Core taskTask 833Rated by 232 people who do the job, August 2018
- Task 8. Compute, record, and proofread data and other information, such as records or reports.Core taskTask 831Rated by 231 people who do the job, August 2018
- Task 9. Complete work schedules, manage calendars, and arrange appointments.Core taskTask 837Rated by 232 people who do the job, August 2018
- Task 10. Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.Core taskTask 840Rated by 230 people who do the job, August 2018
- Task 11. Inventory and order materials, supplies, and services.Core taskTask 836Rated by 231 people who do the job, August 2018
- Task 12. Deliver messages and run errands.Core taskTask 835Rated by 232 people who do the job, August 2018
- Task 13. Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.Supplemental taskTask 825Rated by 232 people who do the job, August 2018
- Task 14. Complete and mail bills, contracts, policies, invoices, or checks.Supplemental taskTask 829Rated by 231 people who do the job, August 2018
- Task 15. Process and prepare documents, such as business or government forms and expense reports.Supplemental taskTask 838Rated by 233 people who do the job, August 2018
- Task 16. Monitor and direct the work of lower-level clerks.Supplemental taskTask 839Rated by 229 people who do the job, August 2018
- Task 17. Prepare meeting agendas, attend meetings, and record and transcribe minutes.Supplemental taskTask 843Rated by 231 people who do the job, August 2018
- Task 18. Train other staff members to perform work activities, such as using computer applications.Supplemental taskTask 842Rated by 231 people who do the job, August 2018
- Task 19. Count, weigh, measure, or organize materials.Supplemental taskTask 841Rated by 232 people who do the job, August 2018
- Task 20. Troubleshoot problems involving office equipment, such as computer hardware and software.Supplemental taskTask 844Rated by 230 people who do the job, August 2018
Where this comes from
Quoted from the U.S. Department of Labor, and credited. Nothing on this page is written by us.
How we copy and credit sources- Published byO*NET 29.0, U.S. Department of LaborEmployment and Training Administration
- ClassificationStandard Occupational Classification 2018, 43-9061
- LicenseCC BY 4.0Free to copy and reuse, with credit
- Changed by usNothing.
More in Office & Administrative Support
54 other occupations in this family, each with its own page.
- Bill and Account Collectors15 tasks
- Billing and Posting Clerks28 tasks
- Bookkeeping, Accounting, and Auditing Clerks28 tasks
- Brokerage Clerks10 tasks
- Cargo and Freight Agents24 tasks
- Communications Equipment Operators, All OtherNo tasks listed
- Correspondence Clerks17 tasks
- Couriers and Messengers15 tasks
- Court, Municipal, and License Clerks30 tasks
- Credit Authorizers, Checkers, and Clerks16 tasks
- Customer Service Representatives13 tasks
- Data Entry Keyers9 tasks
- Desktop Publishers18 tasks
- Dispatchers, Except Police, Fire, and Ambulance12 tasks
- Eligibility Interviewers, Government Programs17 tasks
- Executive Secretaries and Executive Administrative Assistants22 tasks
- File Clerks19 tasks
- Financial Clerks, All OtherNo tasks listed
- First-Line Supervisors of Office and Administrative Support Workers28 tasks
- Freight Forwarders31 tasks
- Gambling Cage Workers17 tasks
- Hotel, Motel, and Resort Desk Clerks20 tasks
- Human Resources Assistants, Except Payroll and Timekeeping19 tasks
- Information and Record Clerks, All OtherNo tasks listed
- Insurance Claims and Policy Processing Clerks25 tasks
- Interviewers, Except Eligibility and Loan16 tasks
- Legal Secretaries and Administrative Assistants14 tasks
- Library Assistants, Clerical32 tasks
- Loan Interviewers and Clerks18 tasks
- Mail Clerks and Mail Machine Operators, Except Postal Service26 tasks
- Medical Secretaries and Administrative Assistants15 tasks
- Meter Readers, Utilities12 tasks
- New Accounts Clerks15 tasks
- Office and Administrative Support Workers, All OtherNo tasks listed
- Office Machine Operators, Except Computer18 tasks
- Order Clerks19 tasks
- Payroll and Timekeeping Clerks21 tasks
- Postal Service Clerks19 tasks
- Postal Service Mail Carriers21 tasks
- Postal Service Mail Sorters, Processors, and Processing Machine Operators14 tasks
- Procurement Clerks19 tasks
- Production, Planning, and Expediting Clerks17 tasks
- Proofreaders and Copy Markers11 tasks
- Public Safety Telecommunicators18 tasks
- Receptionists and Information Clerks18 tasks
- Reservation and Transportation Ticket Agents and Travel Clerks21 tasks
- Secretaries and Administrative Assistants, Except Legal, Medical, and Executive31 tasks
- Shipping, Receiving, and Inventory Clerks11 tasks
- Statistical Assistants14 tasks
- Switchboard Operators, Including Answering Service19 tasks
- Telephone Operators14 tasks
- Tellers28 tasks
- Weighers, Measurers, Checkers, and Samplers, Recordkeeping18 tasks
- Word Processors and Typists19 tasks
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