{"c":"43-1011.00","n":"First-Line Supervisors of Office and Administrative Support Workers","d":"Directly supervise and coordinate the activities of clerical and administrative support workers.","g":"43","tasks":[{"t":"Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.","core":true,"id":9704,"r":127,"dt":"07/2015","src":"Incumbent"},{"t":"Resolve customer complaints or answer customers' questions regarding policies and procedures.","core":true,"id":9703,"r":127,"dt":"07/2015","src":"Incumbent"},{"t":"Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.","core":true,"id":9705,"r":127,"dt":"07/2015","src":"Incumbent"},{"t":"Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.","core":true,"id":9710,"r":127,"dt":"07/2015","src":"Incumbent"},{"t":"Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.","core":true,"id":9707,"r":127,"dt":"07/2015","src":"Incumbent"},{"t":"Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.","core":true,"id":9713,"r":126,"dt":"07/2015","src":"Incumbent"},{"t":"Recruit, interview, and select employees.","core":true,"id":9711,"r":127,"dt":"07/2015","src":"Incumbent"},{"t":"Interpret and communicate work procedures and company policies to staff.","core":true,"id":9712,"r":127,"dt":"07/2015","src":"Incumbent"},{"t":"Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.","core":true,"id":9709,"r":127,"dt":"07/2015","src":"Incumbent"},{"t":"Train or instruct employees in job duties or company policies or arrange for training to be provided.","core":true,"id":9708,"r":125,"dt":"07/2015","src":"Incumbent"},{"t":"Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.","core":true,"id":9716,"r":127,"dt":"07/2015","src":"Incumbent"},{"t":"Implement corporate or departmental policies, procedures, and service standards in conjunction with management.","core":true,"id":9706,"r":127,"dt":"07/2015","src":"Incumbent"},{"t":"Compute figures such as balances, totals, or commissions.","core":true,"id":9715,"r":125,"dt":"07/2015","src":"Incumbent"},{"t":"Coordinate activities with other supervisory personnel or with other work units or departments.","core":true,"id":9717,"r":127,"dt":"07/2015","src":"Incumbent"},{"t":"Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.","core":true,"id":9722,"r":125,"dt":"07/2015","src":"Incumbent"},{"t":"Make recommendations to management concerning such issues as staffing decisions or procedural changes.","core":true,"id":9720,"r":126,"dt":"07/2015","src":"Incumbent"},{"t":"Develop or update procedures, policies, or standards.","core":true,"id":9719,"r":126,"dt":"07/2015","src":"Incumbent"},{"t":"Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.","core":true,"id":9714,"r":127,"dt":"07/2015","src":"Incumbent"},{"t":"Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.","core":true,"id":9721,"r":127,"dt":"07/2015","src":"Incumbent"},{"t":"Develop work schedules according to budgets and workloads.","core":false,"id":9724,"r":127,"dt":"07/2015","src":"Incumbent"},{"t":"Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.","core":false,"id":9718,"r":126,"dt":"07/2015","src":"Incumbent"},{"t":"Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.","core":false,"id":9723,"r":126,"dt":"07/2015","src":"Incumbent"},{"t":"Keep informed of provisions of labor-management agreements and their effects on departmental operations.","core":false,"id":9729,"r":126,"dt":"07/2015","src":"Incumbent"},{"t":"Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.","core":false,"id":9730,"r":126,"dt":"07/2015","src":"Incumbent"},{"t":"Monitor inventory levels and requisition or purchase supplies as needed.","core":false,"id":9725,"r":126,"dt":"07/2015","src":"Incumbent"},{"t":"Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.","core":false,"id":9727,"r":127,"dt":"07/2015","src":"Incumbent"},{"t":"Arrange for necessary maintenance or repair work.","core":false,"id":9728,"r":127,"dt":"07/2015","src":"Incumbent"},{"t":"Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.","core":false,"id":9731,"r":126,"dt":"07/2015","src":"Incumbent"}]}