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General and Operations Managers

Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Usually manage through subordinate supervisors. Excludes First-Line Supervisors.

Tasks
17 tasks9 core, 8 supplemental
Family
ManagementOne of its 59 occupations
Code
11-1021.00SOC 2018: 11-1021

Read the 17 tasks Download this record as JSON

What the work is made of

9 core tasks and 8 supplemental, each quoted as published, with the survey it came from.

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Core: central to the jobSupplemental: done by some, not all

  1. Task 1. Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.Core taskTask 20699Rated by 82 people who do the job, August 2023
  2. Task 2. Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.Core taskTask 933Rated by 82 people who do the job, August 2023
  3. Task 3. Direct administrative activities directly related to making products or providing services.Core taskTask 20700Rated by 82 people who do the job, August 2023
  4. Task 4. Prepare staff work schedules and assign specific duties.Core taskTask 20701Rated by 82 people who do the job, August 2023
  5. Task 5. Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.Core taskTask 20703Rated by 82 people who do the job, August 2023
  6. Task 6. Plan or direct activities, such as sales promotions, that require coordination with other department managers.Core taskTask 20706Rated by 82 people who do the job, August 2023
  7. Task 7. Perform personnel functions, such as selection, training, or evaluation.Core taskTask 20705Rated by 82 people who do the job, August 2023
  8. Task 8. Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.Core taskTask 20704Rated by 82 people who do the job, August 2023
  9. Task 9. Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.Core taskTask 20702Rated by 82 people who do the job, August 2023
  10. Task 10. Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness, or sustainability of operations.Supplemental taskTask 20708Rated by 82 people who do the job, August 2023
  11. Task 11. Set prices or credit terms for goods or services, based on forecasts of customer demand.Supplemental taskTask 20707Rated by 81 people who do the job, August 2023
  12. Task 12. Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.Supplemental taskTask 944Rated by 82 people who do the job, August 2023
  13. Task 13. Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.Supplemental taskTask 945Rated by 81 people who do the job, August 2023
  14. Task 14. Direct non-merchandising departments of businesses, such as advertising or purchasing.Supplemental taskTask 947Rated by 82 people who do the job, August 2023
  15. Task 15. Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.Supplemental taskTask 19501Rated by 82 people who do the job, August 2023
  16. Task 16. Plan store layouts or design displays.Supplemental taskTask 949Rated by 82 people who do the job, August 2023
  17. Task 17. Recommend locations for new facilities, or oversee the remodeling or renovating of current facilities.Supplemental taskTask 948Rated by 82 people who do the job, August 2023

Where this comes from

Quoted from the U.S. Department of Labor, and credited. Nothing on this page is written by us.

How we copy and credit sources
  1. Published by
    O*NET 29.0, U.S. Department of LaborEmployment and Training Administration
  2. Classification
    Standard Occupational Classification 2018, 11-1021
  3. License
    CC BY 4.0Free to copy and reuse, with credit
  4. Changed by us
    Nothing.

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58 other occupations in this family, each with its own page.

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