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First-Line Supervisors of Retail Sales Workers

Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.

Tasks
21 tasks16 core, 5 supplemental
Family
SalesOne of its 23 occupations
Code
41-1011.00SOC 2018: 41-1011

Read the 21 tasks Download this record as JSON

What the work is made of

16 core tasks and 5 supplemental, each quoted as published, with the survey it came from.

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Core: central to the jobSupplemental: done by some, not all

  1. Task 1. Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.Core taskTask 657Rated by 78 people who do the job, August 2018
  2. Task 2. Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.Core taskTask 660Rated by 77 people who do the job, August 2018
  3. Task 3. Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.Core taskTask 671Rated by 78 people who do the job, August 2018
  4. Task 4. Monitor sales activities to ensure that customers receive satisfactory service and quality goods.Core taskTask 658Rated by 76 people who do the job, August 2018
  5. Task 5. Instruct staff on how to handle difficult and complicated sales.Core taskTask 668Rated by 78 people who do the job, August 2018
  6. Task 6. Assign employees to specific duties.Core taskTask 659Rated by 78 people who do the job, August 2018
  7. Task 7. Keep records of purchases, sales, and requisitions.Core taskTask 662Rated by 77 people who do the job, August 2018
  8. Task 8. Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.Core taskTask 666Rated by 77 people who do the job, August 2018
  9. Task 9. Plan and prepare work schedules and keep records of employees' work schedules and time cards.Core taskTask 672Rated by 78 people who do the job, August 2018
  10. Task 10. Review inventory and sales records to prepare reports for management and budget departments.Core taskTask 673Rated by 77 people who do the job, August 2018
  11. Task 11. Inventory stock and reorder when inventory drops to a specified level.Core taskTask 661Rated by 77 people who do the job, August 2018
  12. Task 12. Establish and implement policies, goals, objectives, and procedures for the department.Core taskTask 667Rated by 78 people who do the job, August 2018
  13. Task 13. Examine products purchased for resale or received for storage to assess the condition of each product or item.Core taskTask 664Rated by 77 people who do the job, August 2018
  14. Task 14. Enforce safety, health, and security rules.Core taskTask 663Rated by 77 people who do the job, August 2018
  15. Task 15. Estimate consumer demand and determine the types and amounts of goods to be sold.Core taskTask 670Rated by 77 people who do the job, August 2018
  16. Task 16. Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.Core taskTask 675Rated by 77 people who do the job, August 2018
  17. Task 17. Formulate pricing policies for merchandise, according to profitability requirements.Supplemental taskTask 669Rated by 77 people who do the job, August 2018
  18. Task 18. Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.Supplemental taskTask 665Rated by 78 people who do the job, August 2018
  19. Task 19. Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.Supplemental taskTask 674Rated by 77 people who do the job, August 2018
  20. Task 20. Establish credit policies and operating procedures.Supplemental taskTask 676Rated by 78 people who do the job, August 2018
  21. Task 21. Plan budgets and authorize payments and merchandise returns.Supplemental taskTask 677Rated by 78 people who do the job, August 2018

Where this comes from

Quoted from the U.S. Department of Labor, and credited. Nothing on this page is written by us.

How we copy and credit sources
  1. Published by
    O*NET 29.0, U.S. Department of LaborEmployment and Training Administration
  2. Classification
    Standard Occupational Classification 2018, 41-1011
  3. License
    CC BY 4.0Free to copy and reuse, with credit
  4. Changed by us
    Nothing.

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22 other occupations in this family, each with its own page.

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