Concierges
Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.
- Tasks
- 16 tasks14 core, 2 supplemental
- Family
- Personal Care & ServiceOne of its 34 occupations
- Code
- 39-6012.00SOC 2018: 39-6012
What the work is made of
14 core tasks and 2 supplemental, each quoted as published, with the survey it came from.
Core: central to the jobSupplemental: done by some, not all
- Task 1. Provide directions to guests.Core taskTask 20260Rated by 22 occupational experts, August 2020
- Task 2. Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.Core taskTask 20259Rated by 21 occupational experts, August 2020
- Task 3. Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.Core taskTask 4529Rated by 21 occupational experts, August 2020
- Task 4. Make travel arrangements for sightseeing or other tours.Core taskTask 4530Rated by 22 occupational experts, August 2020
- Task 5. Provide business services for guests, such as sending or receiving faxes or shipping packages.Core taskTask 20261Rated by 22 occupational experts, August 2020
- Task 6. Arrange childcare services for guests.Core taskTask 20263Rated by 22 occupational experts, August 2020
- Task 7. Pick up and deliver items or run errands for guests.Core taskTask 4533Rated by 22 occupational experts, August 2020
- Task 8. Order flowers for guests.Core taskTask 21203Rated by 22 occupational experts, August 2020
- Task 9. Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.Core taskTask 4534Rated by 22 occupational experts, August 2020
- Task 10. Receive, store, or deliver luggage or mail.Core taskTask 4531Rated by 22 occupational experts, August 2020
- Task 11. Plan special events, parties, or meetings, which may include booking musicians or celebrities.Core taskTask 20262Rated by 22 occupational experts, August 2020
- Task 12. Perform office duties on a temporary basis when needed.Core taskTask 4532Rated by 22 occupational experts, August 2020
- Task 13. Arrange for interpreters or translators when patrons require such services.Core taskTask 4536Rated by 22 occupational experts, August 2020
- Task 14. Arrange for the replacement of items lost by travelers.Core taskTask 4535Rated by 22 occupational experts, August 2020
- Task 15. Provide food and beverage services to guests.Supplemental taskTask 20265Rated by 21 occupational experts, August 2020
- Task 16. Clean and tidy hotel lounge.Supplemental taskTask 20264Rated by 22 occupational experts, August 2020
Where this comes from
Quoted from the U.S. Department of Labor, and credited. Nothing on this page is written by us.
How we copy and credit sources- Published byO*NET 29.0, U.S. Department of LaborEmployment and Training Administration
- ClassificationStandard Occupational Classification 2018, 39-6012
- LicenseCC BY 4.0Free to copy and reuse, with credit
- Changed by usNothing.
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