First-Line Supervisors of Personal Service Workers
Supervise and coordinate activities of personal service workers.
- Tasks
- 17 tasks16 core, 1 supplemental
- Family
- Personal Care & ServiceOne of its 34 occupations
- Code
- 39-1022.00SOC 2018: 39-1022
What the work is made of
16 core tasks and 1 supplemental, each quoted as published, with the survey it came from.
Core: central to the jobSupplemental: done by some, not all
- Task 1. Train workers in proper operational procedures and functions and explain company policies.Core taskTask 13140Rated by 50 people who do the job, August 2024
- Task 2. Meet with managers or other supervisors to stay informed of changes affecting operations.Core taskTask 13142Rated by 50 people who do the job, August 2024
- Task 3. Assign work schedules, following work requirements, to ensure quality and timely delivery of service.Core taskTask 13138Rated by 50 people who do the job, August 2024
- Task 4. Recruit and hire staff members.Core taskTask 13151Rated by 50 people who do the job, August 2024
- Task 5. Resolve customer complaints regarding worker performance or services rendered.Core taskTask 13145Rated by 50 people who do the job, August 2024
- Task 6. Take disciplinary action to address performance problems.Core taskTask 13150Rated by 50 people who do the job, August 2024
- Task 7. Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.Core taskTask 13139Rated by 49 people who do the job, August 2024
- Task 8. Investigate employee complaints and resolve problems following management rules and regulations.Core taskTask 23179Rated by 50 people who do the job, August 2024
- Task 9. Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.Core taskTask 13141Rated by 50 people who do the job, August 2024
- Task 10. Direct or coordinate the activities of workers, such as hotel staff or hair stylists.Core taskTask 23177Rated by 50 people who do the job, August 2024
- Task 11. Participate in continuing education to stay abreast of industry trends and developments.Core taskTask 13152Rated by 50 people who do the job, August 2024
- Task 12. Inform management about problems, such as employee disputes.Core taskTask 23178Rated by 50 people who do the job, August 2024
- Task 13. Arrange worker breaks to ensure services are adequately staffed throughout each shift.Core taskTask 23176Rated by 50 people who do the job, August 2024
- Task 14. Apply customer feedback to service improvement efforts.Core taskTask 20763Rated by 50 people who do the job, August 2024
- Task 15. Inform workers about interests or special needs of specific groups.Core taskTask 13143Rated by 50 people who do the job, August 2024
- Task 16. Requisition necessary supplies, equipment, or services.Core taskTask 13146Rated by 50 people who do the job, August 2024
- Task 17. Direct marketing, advertising, or other customer recruitment efforts.Supplemental taskTask 13154Rated by 50 people who do the job, August 2024
Where this comes from
Quoted from the U.S. Department of Labor, and credited. Nothing on this page is written by us.
How we copy and credit sources- Published byO*NET 29.0, U.S. Department of LaborEmployment and Training Administration
- ClassificationStandard Occupational Classification 2018, 39-1022
- LicenseCC BY 4.0Free to copy and reuse, with credit
- Changed by usNothing.
More in Personal Care & Service
33 other occupations in this family, each with its own page.
- Amusement and Recreation Attendants17 tasks
- Animal Caretakers22 tasks
- Animal Trainers15 tasks
- Baggage Porters and Bellhops17 tasks
- Barbers18 tasks
- Childcare Workers24 tasks
- Concierges16 tasks
- Costume Attendants21 tasks
- Crematory Operators12 tasks
- Embalmers26 tasks
- Entertainment Attendants and Related Workers, All OtherNo tasks listed
- Exercise Trainers and Group Fitness Instructors21 tasks
- First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services19 tasks
- First-Line Supervisors of Gambling Services Workers30 tasks
- Funeral Attendants24 tasks
- Gambling and Sports Book Writers and Runners18 tasks
- Gambling Dealers21 tasks
- Gambling Service Workers, All OtherNo tasks listed
- Hairdressers, Hairstylists, and Cosmetologists22 tasks
- Locker Room, Coatroom, and Dressing Room Attendants23 tasks
- Makeup Artists, Theatrical and Performance21 tasks
- Manicurists and Pedicurists18 tasks
- Morticians, Undertakers, and Funeral Arrangers22 tasks
- Motion Picture Projectionists17 tasks
- Nannies19 tasks
- Personal Care and Service Workers, All OtherNo tasks listed
- Recreation Workers24 tasks
- Residential Advisors30 tasks
- Shampooers4 tasks
- Skincare Specialists18 tasks
- Tour Guides and Escorts19 tasks
- Travel Guides17 tasks
- Ushers, Lobby Attendants, and Ticket Takers23 tasks
Use this record
Every task on this page is free to reuse, with credit to O*NET. The code and data behind the record are public.
Partner with us
Fund the next pass, contribute data, or build on the record. Tell us what you have in mind.
Partner with us