Org.AI Foundation Partner

First-Line Supervisors of Gambling Services Workers

Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.

Tasks
30 tasks22 core, 6 supplemental, 2 not rated
Family
Personal Care & ServiceOne of its 34 occupations
Code
39-1013.00SOC 2018: 39-1013

Read the 30 tasks Download this record as JSON

What the work is made of

22 core tasks, 6 supplemental and 2 not rated, each quoted as published, with where it came from.

Show

Core: central to the jobSupplemental: done by some, not allNot rated: O*NET has not rated it core or supplemental

  1. Task 1. Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.Core taskTask 23127Rated by 27 people who do the job, August 2022
  2. Task 2. Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.Core taskTask 23129Rated by 27 people who do the job, August 2022
  3. Task 3. Perform paperwork required for monetary transactions.Core taskTask 23133Rated by 27 people who do the job, August 2022
  4. Task 4. Respond to and resolve patrons' complaints.Core taskTask 23128Rated by 65 people who do the job, August 2022
  5. Task 5. Greet customers and ask about the quality of service they are receiving.Core taskTask 23132Rated by 27 people who do the job, August 2022
  6. Task 6. Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.Core taskTask 23130Rated by 66 people who do the job, August 2022
  7. Task 7. Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.Core taskTask 23135Rated by 27 people who do the job, August 2022
  8. Task 8. Monitor payment of hand-delivered jackpots to ensure promptness.Core taskTask 23131Rated by 64 people who do the job, August 2022
  9. Task 9. Explain and interpret house rules, such as game rules or betting limits, for patrons.Core taskTask 23134Rated by 27 people who do the job, August 2022
  10. Task 10. Establish and maintain banks and table limits for each game.Core taskTask 23140Rated by 27 people who do the job, August 2022
  11. Task 11. Reset slot machines after payoffs.Core taskTask 23136Rated by 66 people who do the job, August 2022
  12. Task 12. Answer patrons' questions about gaming machine functions and payouts.Core taskTask 23137Rated by 66 people who do the job, August 2022
  13. Task 13. Record the specifics of malfunctioning machines and document malfunctions needing repair.Core taskTask 23138Rated by 66 people who do the job, August 2022
  14. Task 14. Monitor patrons for signs of compulsive gambling, offering assistance if necessary.Core taskTask 23147Rated by 27 people who do the job, August 2022
  15. Task 15. Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.Core taskTask 23152Rated by 27 people who do the job, August 2022
  16. Task 16. Report customer-related incidents occurring in gaming areas to supervisors.Core taskTask 23139Rated by 27 people who do the job, August 2022
  17. Task 17. Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.Core taskTask 23141Rated by 66 people who do the job, August 2022
  18. Task 18. Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.Core taskTask 23142Rated by 66 people who do the job, August 2022
  19. Task 19. Exchange currency for customers, converting currency into requested combinations of bills and coins.Core taskTask 23143Rated by 67 people who do the job, August 2022
  20. Task 20. Evaluate workers' performance and prepare written performance evaluations.Core taskTask 23146Rated by 27 people who do the job, August 2022
  21. Task 21. Monitor stations and games and move dealers from game to game to ensure adequate staffing.Core taskTask 23144Rated by 27 people who do the job, August 2022
  22. Task 22. Clean and maintain slot machines and surrounding areas.Core taskTask 23145Rated by 66 people who do the job, August 2022
  23. Task 23. Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.Supplemental taskTask 23149Rated by 65 people who do the job, August 2022
  24. Task 24. Record, issue receipts for, and pay off bets.Supplemental taskTask 23148Rated by 27 people who do the job, August 2022
  25. Task 25. Determine how many gaming tables to open each day and schedule staff accordingly.Supplemental taskTask 23150Rated by 27 people who do the job, August 2022
  26. Task 26. Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.Supplemental taskTask 23151Rated by 27 people who do the job, August 2022
  27. Task 27. Establish policies on types of gambling offered, odds, or extension of credit.Supplemental taskTask 23154Rated by 27 people who do the job, August 2022
  28. Task 28. Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.Supplemental taskTask 23153Rated by 27 people who do the job, August 2022
  29. Task 29. Interview and hire workers.Not ratedTask 23155Listed by O*NET analysts, November 2020
  30. Task 30. Train, supervise, schedule, and evaluate workers.Not ratedTask 23156Listed by O*NET analysts, November 2020

Where this comes from

Quoted from the U.S. Department of Labor, and credited. Nothing on this page is written by us.

How we copy and credit sources
  1. Published by
    O*NET 29.0, U.S. Department of LaborEmployment and Training Administration
  2. Classification
    Standard Occupational Classification 2018, 39-1013
  3. License
    CC BY 4.0Free to copy and reuse, with credit
  4. Changed by us
    Nothing.

More in Personal Care & Service

33 other occupations in this family, each with its own page.

Use this record

Every task on this page is free to reuse, with credit to O*NET. The code and data behind the record are public.

This record as JSONGitHub/llms.txt

Partner with us

Fund the next pass, contribute data, or build on the record. Tell us what you have in mind.

Partner with us