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Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop

Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service.

Tasks
21 tasks13 core, 8 supplemental
Family
Food Preparation & ServingOne of its 18 occupations
Code
35-9031.00SOC 2018: 35-9031

Read the 21 tasks Download this record as JSON

What the work is made of

13 core tasks and 8 supplemental, each quoted as published, with the survey it came from.

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Core: central to the jobSupplemental: done by some, not all

  1. Task 1. Provide guests with menus.Core taskTask 2296Rated by 106 people who do the job, August 2018
  2. Task 2. Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.Core taskTask 18749Rated by 107 people who do the job, August 2018
  3. Task 3. Greet guests and seat them at tables or in waiting areas.Core taskTask 2297Rated by 106 people who do the job, August 2018
  4. Task 4. Answer telephone calls and respond to inquiries or transfer calls.Core taskTask 18751Rated by 106 people who do the job, August 2018
  5. Task 5. Operate cash registers to accept payments for food and beverages.Core taskTask 2305Rated by 105 people who do the job, August 2018
  6. Task 6. Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.Core taskTask 18750Rated by 107 people who do the job, August 2018
  7. Task 7. Take and prepare to-go orders.Core taskTask 18754Rated by 106 people who do the job, August 2018
  8. Task 8. Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.Core taskTask 2302Rated by 105 people who do the job, August 2018
  9. Task 9. Receive and record patrons' dining reservations.Core taskTask 2301Rated by 107 people who do the job, August 2018
  10. Task 10. Inspect dining and serving areas to ensure cleanliness and proper setup.Core taskTask 18752Rated by 106 people who do the job, August 2018
  11. Task 11. Inform patrons of establishment specialties and features.Core taskTask 2303Rated by 106 people who do the job, August 2018
  12. Task 12. Inspect restrooms for cleanliness and availability of supplies, and clean restrooms when necessary.Core taskTask 18753Rated by 106 people who do the job, August 2018
  13. Task 13. Assist other restaurant workers by serving food and beverages, or by bussing tables.Core taskTask 21070Rated by 107 people who do the job, August 2018
  14. Task 14. Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.Supplemental taskTask 2307Rated by 105 people who do the job, August 2018
  15. Task 15. Hire, train, and supervise food and beverage service staff.Supplemental taskTask 2310Rated by 103 people who do the job, August 2018
  16. Task 16. Prepare cash receipts after establishments close, and make bank deposits.Supplemental taskTask 2306Rated by 105 people who do the job, August 2018
  17. Task 17. Direct patrons to coatrooms and waiting areas, such as lounges.Supplemental taskTask 2304Rated by 106 people who do the job, August 2018
  18. Task 18. Plan parties or other special events and services.Supplemental taskTask 2311Rated by 106 people who do the job, August 2018
  19. Task 19. Order or requisition supplies and equipment for tables and serving stations.Supplemental taskTask 2309Rated by 105 people who do the job, August 2018
  20. Task 20. Perform marketing and advertising services.Supplemental taskTask 2313Rated by 107 people who do the job, August 2018
  21. Task 21. Confer with other staff to help plan establishments' menus.Supplemental taskTask 2312Rated by 107 people who do the job, August 2018

Where this comes from

Quoted from the U.S. Department of Labor, and credited. Nothing on this page is written by us.

How we copy and credit sources
  1. Published by
    O*NET 29.0, U.S. Department of LaborEmployment and Training Administration
  2. Classification
    Standard Occupational Classification 2018, 35-9031
  3. License
    CC BY 4.0Free to copy and reuse, with credit
  4. Changed by us
    Nothing.

More in Food Preparation & Serving

17 other occupations in this family, each with its own page.

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