Patient Representatives
Assist patients in obtaining services, understanding policies and making health care decisions.
- Tasks
- 13 tasks8 core, 5 supplemental
- Family
- Healthcare PractitionersOne of its 96 occupations
- Code
- 29-2099.08SOC 2018: 29-2099
What the work is made of
8 core tasks and 5 supplemental, each quoted as published, with the survey it came from.
Core: central to the jobSupplemental: done by some, not all
- Task 1. Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.Core taskTask 17668Rated by 60 people who do the job, August 2020
- Task 2. Interview patients or their representatives to identify problems relating to care.Core taskTask 17670Rated by 60 people who do the job, August 2020
- Task 3. Refer patients to appropriate health care services or resources.Core taskTask 17671Rated by 60 people who do the job, August 2020
- Task 4. Maintain knowledge of community services and resources available to patients.Core taskTask 17678Rated by 60 people who do the job, August 2020
- Task 5. Explain policies, procedures, or services to patients using medical or administrative knowledge.Core taskTask 17667Rated by 60 people who do the job, August 2020
- Task 6. Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.Core taskTask 17669Rated by 60 people who do the job, August 2020
- Task 7. Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.Core taskTask 17677Rated by 60 people who do the job, August 2020
- Task 8. Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.Core taskTask 17674Rated by 60 people who do the job, August 2020
- Task 9. Provide consultation or training to volunteers or staff on topics, such as guest relations, patients' rights, or medical issues.Supplemental taskTask 17679Rated by 60 people who do the job, August 2020
- Task 10. Analyze patients' abilities to pay to determine charges on a sliding scale.Supplemental taskTask 17672Rated by 59 people who do the job, August 2020
- Task 11. Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.Supplemental taskTask 17676Rated by 60 people who do the job, August 2020
- Task 12. Collect and report data on topics, such as patient encounters or inter-institutional problems, making recommendations for change when appropriate.Supplemental taskTask 17673Rated by 59 people who do the job, August 2020
- Task 13. Teach patients to use home health care equipment.Supplemental taskTask 17675Rated by 59 people who do the job, August 2020
Where this comes from
Quoted from the U.S. Department of Labor, and credited. Nothing on this page is written by us.
How we copy and credit sources- Published byO*NET 29.0, U.S. Department of LaborEmployment and Training Administration
- ClassificationStandard Occupational Classification 2018, 29-2099
- LicenseCC BY 4.0Free to copy and reuse, with credit
- Changed by usNothing.
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