{"c":"29-2099.08","n":"Patient Representatives","d":"Assist patients in obtaining services, understanding policies and making health care decisions.","g":"29","tasks":[{"t":"Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.","core":true,"id":17668,"r":60,"dt":"08/2020","src":"Incumbent"},{"t":"Interview patients or their representatives to identify problems relating to care.","core":true,"id":17670,"r":60,"dt":"08/2020","src":"Incumbent"},{"t":"Refer patients to appropriate health care services or resources.","core":true,"id":17671,"r":60,"dt":"08/2020","src":"Incumbent"},{"t":"Maintain knowledge of community services and resources available to patients.","core":true,"id":17678,"r":60,"dt":"08/2020","src":"Incumbent"},{"t":"Explain policies, procedures, or services to patients using medical or administrative knowledge.","core":true,"id":17667,"r":60,"dt":"08/2020","src":"Incumbent"},{"t":"Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.","core":true,"id":17669,"r":60,"dt":"08/2020","src":"Incumbent"},{"t":"Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.","core":true,"id":17677,"r":60,"dt":"08/2020","src":"Incumbent"},{"t":"Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.","core":true,"id":17674,"r":60,"dt":"08/2020","src":"Incumbent"},{"t":"Provide consultation or training to volunteers or staff on topics, such as guest relations, patients' rights, or medical issues.","core":false,"id":17679,"r":60,"dt":"08/2020","src":"Incumbent"},{"t":"Analyze patients' abilities to pay to determine charges on a sliding scale.","core":false,"id":17672,"r":59,"dt":"08/2020","src":"Incumbent"},{"t":"Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.","core":false,"id":17676,"r":60,"dt":"08/2020","src":"Incumbent"},{"t":"Collect and report data on topics, such as patient encounters or inter-institutional problems, making recommendations for change when appropriate.","core":false,"id":17673,"r":59,"dt":"08/2020","src":"Incumbent"},{"t":"Teach patients to use home health care equipment.","core":false,"id":17675,"r":59,"dt":"08/2020","src":"Incumbent"}]}