Computer User Support Specialists
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
- Tasks
- 16 tasks13 core, 3 supplemental
- Family
- Computer & MathematicalOne of its 38 occupations
- Code
- 15-1232.00SOC 2018: 15-1232
What the work is made of
13 core tasks and 3 supplemental, each quoted as published, with the survey it came from.
Core: central to the jobSupplemental: done by some, not all
- Task 1. Oversee the daily performance of computer systems.Core taskTask 1285Rated by 73 people who do the job, August 2023
- Task 2. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.Core taskTask 1286Rated by 72 people who do the job, August 2023
- Task 3. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.Core taskTask 1288Rated by 72 people who do the job, August 2023
- Task 4. Answer user inquiries regarding computer software or hardware operation to resolve problems.Core taskTask 1282Rated by 73 people who do the job, August 2023
- Task 5. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.Core taskTask 1284Rated by 73 people who do the job, August 2023
- Task 6. Confer with staff, users, and management to establish requirements for new systems or modifications.Core taskTask 1289Rated by 72 people who do the job, August 2023
- Task 7. Enter commands and observe system functioning to verify correct operations and detect errors.Core taskTask 1283Rated by 73 people who do the job, August 2023
- Task 8. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.Core taskTask 1287Rated by 72 people who do the job, August 2023
- Task 9. Refer major hardware or software problems or defective products to vendors or technicians for service.Core taskTask 1291Rated by 73 people who do the job, August 2023
- Task 10. Prepare evaluations of software or hardware, and recommend improvements or upgrades.Core taskTask 1292Rated by 72 people who do the job, August 2023
- Task 11. Develop training materials and procedures, or train users in the proper use of hardware or software.Core taskTask 1290Rated by 72 people who do the job, August 2023
- Task 12. Inspect equipment and read order sheets to prepare for delivery to users.Core taskTask 1295Rated by 73 people who do the job, August 2023
- Task 13. Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.Core taskTask 1293Rated by 73 people who do the job, August 2023
- Task 14. Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.Supplemental taskTask 1297Rated by 73 people who do the job, August 2023
- Task 15. Hire, supervise, and direct workers engaged in special project work, problem-solving, monitoring, and installation of data communication equipment and software.Supplemental taskTask 15204Rated by 73 people who do the job, August 2023
- Task 16. Modify and customize commercial programs for internal needs.Supplemental taskTask 1296Rated by 73 people who do the job, August 2023
Where this comes from
Quoted from the U.S. Department of Labor, and credited. Nothing on this page is written by us.
How we copy and credit sources- Published byO*NET 29.0, U.S. Department of LaborEmployment and Training Administration
- ClassificationStandard Occupational Classification 2018, 15-1232
- LicenseCC BY 4.0Free to copy and reuse, with credit
- Changed by usNothing.
More in Computer & Mathematical
37 other occupations in this family, each with its own page.
- Actuaries15 tasks
- Bioinformatics Technicians19 tasks
- Biostatisticians25 tasks
- Blockchain Engineers17 tasks
- Business Intelligence Analysts17 tasks
- Clinical Data Managers21 tasks
- Computer and Information Research Scientists15 tasks
- Computer Network Architects33 tasks
- Computer Network Support Specialists26 tasks
- Computer Occupations, All OtherNo tasks listed
- Computer Programmers17 tasks
- Computer Systems Analysts22 tasks
- Computer Systems Engineers/Architects28 tasks
- Data Scientists16 tasks
- Data Warehousing Specialists18 tasks
- Database Administrators18 tasks
- Database Architects25 tasks
- Digital Forensics Analysts20 tasks
- Document Management Specialists23 tasks
- Geographic Information Systems Technologists and Technicians29 tasks
- Health Informatics Specialists17 tasks
- Information Security Analysts11 tasks
- Information Security Engineers20 tasks
- Information Technology Project Managers21 tasks
- Mathematical Science Occupations, All OtherNo tasks listed
- Mathematicians11 tasks
- Network and Computer Systems Administrators20 tasks
- Operations Research Analysts17 tasks
- Penetration Testers22 tasks
- Software Developers19 tasks
- Software Quality Assurance Analysts and Testers30 tasks
- Statisticians19 tasks
- Telecommunications Engineering Specialists26 tasks
- Video Game Designers24 tasks
- Web Administrators35 tasks
- Web and Digital Interface Designers30 tasks
- Web Developers29 tasks
Use this record
Every task on this page is free to reuse, with credit to O*NET. The code and data behind the record are public.
Partner with us
Fund the next pass, contribute data, or build on the record. Tell us what you have in mind.
Partner with us