# Public Safety Telecommunicators > Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures. - Code: 43-5031.00 (O*NET-SOC; SOC 2018 43-5031) - Family: [Office & Administrative Support](https://foundation.org.ai/occupations#family-43), one of its 55 occupations - Tasks: 18 tasks (16 core and 2 supplemental) - Page: https://foundation.org.ai/occupations/43-5031.00 - JSON: https://foundation.org.ai/data/tasks/43-5031.00.json ## What the work is made of 1. Provide emergency medical instructions to callers. Core task · Task 2719 · Rated by 75 people who do the job, August 2023 2. Question callers to determine their locations and the nature of their problems to determine type of response needed. Core task · Task 2707 · Rated by 76 people who do the job, August 2023 3. Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures. Core task · Task 2705 · Rated by 76 people who do the job, August 2023 4. Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city. Core task · Task 2711 · Rated by 75 people who do the job, August 2023 5. Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification. Core task · Task 2710 · Rated by 76 people who do the job, August 2023 6. Record details of calls, dispatches, and messages. Core task · Task 2706 · Rated by 76 people who do the job, August 2023 7. Monitor various radio frequencies, such as those used by public works departments, school security, and civil defense, to stay apprised of developing situations. Core task · Task 2715 · Rated by 76 people who do the job, August 2023 8. Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions. Core task · Task 2717 · Rated by 76 people who do the job, August 2023 9. Maintain access to, and security of, highly sensitive materials. Core task · Task 2712 · Rated by 75 people who do the job, August 2023 10. Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles. Core task · Task 2708 · Rated by 76 people who do the job, August 2023 11. Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch. Core task · Task 2709 · Rated by 76 people who do the job, August 2023 12. Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies. Core task · Task 2718 · Rated by 76 people who do the job, August 2023 13. Learn material and pass required tests for certification. Core task · Task 2716 · Rated by 76 people who do the job, August 2023 14. Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area. Core task · Task 2713 · Rated by 76 people who do the job, August 2023 15. Maintain files of information relating to emergency calls, such as personnel rosters and emergency call-out and pager files. Core task · Task 2714 · Rated by 76 people who do the job, August 2023 16. Test and adjust communication and alarm systems, and report malfunctions to maintenance units. Core task · Task 2721 · Rated by 76 people who do the job, August 2023 17. Operate and maintain mobile dispatch vehicles and equipment. Supplemental task · Task 2722 · Rated by 75 people who do the job, August 2023 18. Monitor alarm systems to detect emergencies, such as fires and illegal entry into establishments. Supplemental task · Task 2720 · Rated by 76 people who do the job, August 2023 ## More in Office & Administrative Support - [Bill and Account Collectors](https://foundation.org.ai/occupations/43-3011.00): 15 tasks - [Billing and Posting Clerks](https://foundation.org.ai/occupations/43-3021.00): 28 tasks - [Bookkeeping, Accounting, and Auditing Clerks](https://foundation.org.ai/occupations/43-3031.00): 28 tasks - [Brokerage Clerks](https://foundation.org.ai/occupations/43-4011.00): 10 tasks - [Cargo and Freight Agents](https://foundation.org.ai/occupations/43-5011.00): 24 tasks - [Communications Equipment Operators, All Other](https://foundation.org.ai/occupations/43-2099.00): no tasks listed - [Correspondence Clerks](https://foundation.org.ai/occupations/43-4021.00): 17 tasks - [Couriers and Messengers](https://foundation.org.ai/occupations/43-5021.00): 15 tasks - [Court, Municipal, and License Clerks](https://foundation.org.ai/occupations/43-4031.00): 30 tasks - [Credit Authorizers, Checkers, and Clerks](https://foundation.org.ai/occupations/43-4041.00): 16 tasks - 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[Meter Readers, Utilities](https://foundation.org.ai/occupations/43-5041.00): 12 tasks - [New Accounts Clerks](https://foundation.org.ai/occupations/43-4141.00): 15 tasks - [Office and Administrative Support Workers, All Other](https://foundation.org.ai/occupations/43-9199.00): no tasks listed - [Office Clerks, General](https://foundation.org.ai/occupations/43-9061.00): 20 tasks - [Office Machine Operators, Except Computer](https://foundation.org.ai/occupations/43-9071.00): 18 tasks - [Order Clerks](https://foundation.org.ai/occupations/43-4151.00): 19 tasks - [Payroll and Timekeeping Clerks](https://foundation.org.ai/occupations/43-3051.00): 21 tasks - [Postal Service Clerks](https://foundation.org.ai/occupations/43-5051.00): 19 tasks - [Postal Service Mail Carriers](https://foundation.org.ai/occupations/43-5052.00): 21 tasks - [Postal Service Mail Sorters, Processors, and Processing Machine Operators](https://foundation.org.ai/occupations/43-5053.00): 14 tasks - [Procurement Clerks](https://foundation.org.ai/occupations/43-3061.00): 19 tasks - 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[Weighers, Measurers, Checkers, and Samplers, Recordkeeping](https://foundation.org.ai/occupations/43-5111.00): 18 tasks - [Word Processors and Typists](https://foundation.org.ai/occupations/43-9022.00): 19 tasks ## Where this comes from Quoted from O*NET 29.0, U.S. Department of Labor, Employment and Training Administration, under CC BY 4.0: free to copy and reuse, with credit. Nothing on this page is written by the Org.AI Foundation.