# Receptionists and Information Clerks > Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization. - Code: 43-4171.00 (O*NET-SOC; SOC 2018 43-4171) - Family: [Office & Administrative Support](https://foundation.org.ai/occupations#family-43), one of its 55 occupations - Tasks: 18 tasks (11 core and 7 supplemental) - Page: https://foundation.org.ai/occupations/43-4171.00 - JSON: https://foundation.org.ai/data/tasks/43-4171.00.json ## What the work is made of 1. Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. Core task · Task 744 · Rated by 90 people who do the job, August 2023 2. Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. Core task · Task 747 · Rated by 91 people who do the job, August 2023 3. Receive payment and record receipts for services. Core task · Task 745 · Rated by 90 people who do the job, August 2023 4. Schedule appointments and maintain and update appointment calendars. Core task · Task 751 · Rated by 90 people who do the job, August 2023 5. Transmit information or documents to customers, using computer, mail, or facsimile machine. Core task · Task 750 · Rated by 90 people who do the job, August 2023 6. Hear and resolve complaints from customers or the public. Core task · Task 748 · Rated by 90 people who do the job, August 2023 7. File and maintain records. Core task · Task 749 · Rated by 91 people who do the job, August 2023 8. Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided. Core task · Task 753 · Rated by 90 people who do the job, August 2023 9. Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents. Core task · Task 746 · Rated by 89 people who do the job, August 2023 10. Collect, sort, distribute, or prepare mail, messages, or courier deliveries. Core task · Task 755 · Rated by 91 people who do the job, August 2023 11. Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area. Core task · Task 762 · Rated by 90 people who do the job, August 2023 12. Analyze data to determine answers to questions from customers or members of the public. Supplemental task · Task 752 · Rated by 87 people who do the job, August 2023 13. Calculate and quote rates for tours, stocks, insurance policies, or other products or services. Supplemental task · Task 756 · Rated by 90 people who do the job, August 2023 14. Keep a current record of staff members' whereabouts and availability. Supplemental task · Task 754 · Rated by 90 people who do the job, August 2023 15. Schedule space or equipment for special programs and prepare lists of participants. Supplemental task · Task 759 · Rated by 89 people who do the job, August 2023 16. Process and prepare memos, correspondence, travel vouchers, or other documents. Supplemental task · Task 758 · Rated by 90 people who do the job, August 2023 17. Enroll individuals to participate in programs and notify them of their acceptance. Supplemental task · Task 760 · Rated by 90 people who do the job, August 2023 18. Take orders for merchandise or materials and send them to the proper departments to be filled. Supplemental task · Task 757 · Rated by 90 people who do the job, August 2023 ## More in Office & Administrative Support - [Bill and Account Collectors](https://foundation.org.ai/occupations/43-3011.00): 15 tasks - [Billing and Posting Clerks](https://foundation.org.ai/occupations/43-3021.00): 28 tasks - [Bookkeeping, Accounting, and Auditing Clerks](https://foundation.org.ai/occupations/43-3031.00): 28 tasks - [Brokerage Clerks](https://foundation.org.ai/occupations/43-4011.00): 10 tasks - [Cargo and Freight Agents](https://foundation.org.ai/occupations/43-5011.00): 24 tasks - [Communications Equipment Operators, All Other](https://foundation.org.ai/occupations/43-2099.00): no tasks listed - [Correspondence Clerks](https://foundation.org.ai/occupations/43-4021.00): 17 tasks - [Couriers and Messengers](https://foundation.org.ai/occupations/43-5021.00): 15 tasks - [Court, Municipal, and License Clerks](https://foundation.org.ai/occupations/43-4031.00): 30 tasks - [Credit Authorizers, Checkers, and Clerks](https://foundation.org.ai/occupations/43-4041.00): 16 tasks - [Customer Service Representatives](https://foundation.org.ai/occupations/43-4051.00): 13 tasks - [Data Entry Keyers](https://foundation.org.ai/occupations/43-9021.00): 9 tasks - [Desktop Publishers](https://foundation.org.ai/occupations/43-9031.00): 18 tasks - [Dispatchers, Except Police, Fire, and Ambulance](https://foundation.org.ai/occupations/43-5032.00): 12 tasks - [Eligibility Interviewers, Government Programs](https://foundation.org.ai/occupations/43-4061.00): 17 tasks - [Executive Secretaries and Executive Administrative Assistants](https://foundation.org.ai/occupations/43-6011.00): 22 tasks - [File Clerks](https://foundation.org.ai/occupations/43-4071.00): 19 tasks - [Financial Clerks, All Other](https://foundation.org.ai/occupations/43-3099.00): no tasks listed - [First-Line Supervisors of Office and Administrative Support Workers](https://foundation.org.ai/occupations/43-1011.00): 28 tasks - [Freight Forwarders](https://foundation.org.ai/occupations/43-5011.01): 31 tasks - [Gambling Cage Workers](https://foundation.org.ai/occupations/43-3041.00): 17 tasks - [Hotel, Motel, and Resort Desk Clerks](https://foundation.org.ai/occupations/43-4081.00): 20 tasks - [Human Resources Assistants, Except Payroll and Timekeeping](https://foundation.org.ai/occupations/43-4161.00): 19 tasks - [Information and Record Clerks, All Other](https://foundation.org.ai/occupations/43-4199.00): no tasks listed - [Insurance Claims and Policy Processing Clerks](https://foundation.org.ai/occupations/43-9041.00): 25 tasks - [Interviewers, Except Eligibility and Loan](https://foundation.org.ai/occupations/43-4111.00): 16 tasks - [Legal Secretaries and Administrative Assistants](https://foundation.org.ai/occupations/43-6012.00): 14 tasks - [Library Assistants, Clerical](https://foundation.org.ai/occupations/43-4121.00): 32 tasks - [Loan Interviewers and Clerks](https://foundation.org.ai/occupations/43-4131.00): 18 tasks - [Mail Clerks and Mail Machine Operators, Except Postal Service](https://foundation.org.ai/occupations/43-9051.00): 26 tasks - [Medical Secretaries and Administrative Assistants](https://foundation.org.ai/occupations/43-6013.00): 15 tasks - [Meter Readers, Utilities](https://foundation.org.ai/occupations/43-5041.00): 12 tasks - [New Accounts Clerks](https://foundation.org.ai/occupations/43-4141.00): 15 tasks - [Office and Administrative Support Workers, All Other](https://foundation.org.ai/occupations/43-9199.00): no tasks listed - [Office Clerks, General](https://foundation.org.ai/occupations/43-9061.00): 20 tasks - [Office Machine Operators, Except Computer](https://foundation.org.ai/occupations/43-9071.00): 18 tasks - [Order Clerks](https://foundation.org.ai/occupations/43-4151.00): 19 tasks - [Payroll and Timekeeping Clerks](https://foundation.org.ai/occupations/43-3051.00): 21 tasks - [Postal Service Clerks](https://foundation.org.ai/occupations/43-5051.00): 19 tasks - [Postal Service Mail Carriers](https://foundation.org.ai/occupations/43-5052.00): 21 tasks - [Postal Service Mail Sorters, Processors, and Processing Machine Operators](https://foundation.org.ai/occupations/43-5053.00): 14 tasks - [Procurement Clerks](https://foundation.org.ai/occupations/43-3061.00): 19 tasks - [Production, Planning, and Expediting Clerks](https://foundation.org.ai/occupations/43-5061.00): 17 tasks - [Proofreaders and Copy Markers](https://foundation.org.ai/occupations/43-9081.00): 11 tasks - [Public Safety Telecommunicators](https://foundation.org.ai/occupations/43-5031.00): 18 tasks - [Reservation and Transportation Ticket Agents and Travel Clerks](https://foundation.org.ai/occupations/43-4181.00): 21 tasks - [Secretaries and Administrative Assistants, Except Legal, Medical, and Executive](https://foundation.org.ai/occupations/43-6014.00): 31 tasks - [Shipping, Receiving, and Inventory Clerks](https://foundation.org.ai/occupations/43-5071.00): 11 tasks - [Statistical Assistants](https://foundation.org.ai/occupations/43-9111.00): 14 tasks - [Switchboard Operators, Including Answering Service](https://foundation.org.ai/occupations/43-2011.00): 19 tasks - [Telephone Operators](https://foundation.org.ai/occupations/43-2021.00): 14 tasks - [Tellers](https://foundation.org.ai/occupations/43-3071.00): 28 tasks - [Weighers, Measurers, Checkers, and Samplers, Recordkeeping](https://foundation.org.ai/occupations/43-5111.00): 18 tasks - [Word Processors and Typists](https://foundation.org.ai/occupations/43-9022.00): 19 tasks ## Where this comes from Quoted from O*NET 29.0, U.S. Department of Labor, Employment and Training Administration, under CC BY 4.0: free to copy and reuse, with credit. Nothing on this page is written by the Org.AI Foundation.