# Order Clerks > Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints. - Code: 43-4151.00 (O*NET-SOC; SOC 2018 43-4151) - Family: [Office & Administrative Support](https://foundation.org.ai/occupations#family-43), one of its 55 occupations - Tasks: 19 tasks (11 core and 8 supplemental) - Page: https://foundation.org.ai/occupations/43-4151.00 - JSON: https://foundation.org.ai/data/tasks/43-4151.00.json ## What the work is made of 1. Review orders for completeness according to reporting procedures and forward incomplete orders for further processing. Core task · Task 2675 · Rated by 58 people who do the job, August 2023 2. Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms. Core task · Task 2668 · Rated by 59 people who do the job, August 2023 3. Recommend merchandise or services that will meet customers' needs. Core task · Task 2680 · Rated by 58 people who do the job, August 2023 4. Inspect outgoing work for compliance with customers' specifications. Core task · Task 2683 · Rated by 59 people who do the job, August 2023 5. Receive and respond to customer complaints. Core task · Task 2671 · Rated by 59 people who do the job, August 2023 6. Check inventory records to determine availability of requested merchandise. Core task · Task 2674 · Rated by 57 people who do the job, August 2023 7. Verify customer and order information for correctness, checking it against previously obtained information as necessary. Core task · Task 2672 · Rated by 59 people who do the job, August 2023 8. Compute total charges for merchandise or services and shipping charges. Core task · Task 2678 · Rated by 58 people who do the job, August 2023 9. Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays. Core task · Task 2670 · Rated by 59 people who do the job, August 2023 10. File copies of orders received, or post orders on records. Core task · Task 2677 · Rated by 59 people who do the job, August 2023 11. Notify departments when supplies of specific items are low, or when orders would deplete available supplies. Core task · Task 2684 · Rated by 58 people who do the job, August 2023 12. Prepare invoices, shipping documents, and contracts. Supplemental task · Task 2669 · Rated by 59 people who do the job, August 2023 13. Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments. Supplemental task · Task 2679 · Rated by 59 people who do the job, August 2023 14. Direct specified departments or units to prepare and ship orders to designated locations. Supplemental task · Task 2673 · Rated by 59 people who do the job, August 2023 15. Adjust inventory records to reflect product movement. Supplemental task · Task 2681 · Rated by 58 people who do the job, August 2023 16. Collect payment for merchandise, record transactions, and send items, such as checks or money orders for further processing. Supplemental task · Task 2682 · Rated by 59 people who do the job, August 2023 17. Calculate and compile order-related statistics, and prepare reports for management. Supplemental task · Task 2686 · Rated by 59 people who do the job, August 2023 18. Recommend type of packing or labeling needed on order. Supplemental task · Task 2685 · Rated by 59 people who do the job, August 2023 19. Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits. Supplemental task · Task 2676 · Rated by 58 people who do the job, August 2023 ## More in Office & Administrative Support - [Bill and Account Collectors](https://foundation.org.ai/occupations/43-3011.00): 15 tasks - [Billing and Posting Clerks](https://foundation.org.ai/occupations/43-3021.00): 28 tasks - [Bookkeeping, Accounting, and Auditing Clerks](https://foundation.org.ai/occupations/43-3031.00): 28 tasks - [Brokerage Clerks](https://foundation.org.ai/occupations/43-4011.00): 10 tasks - [Cargo and Freight Agents](https://foundation.org.ai/occupations/43-5011.00): 24 tasks - [Communications Equipment Operators, All Other](https://foundation.org.ai/occupations/43-2099.00): no tasks listed - [Correspondence Clerks](https://foundation.org.ai/occupations/43-4021.00): 17 tasks - [Couriers and Messengers](https://foundation.org.ai/occupations/43-5021.00): 15 tasks - [Court, Municipal, and License Clerks](https://foundation.org.ai/occupations/43-4031.00): 30 tasks - [Credit Authorizers, Checkers, and Clerks](https://foundation.org.ai/occupations/43-4041.00): 16 tasks - 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[Meter Readers, Utilities](https://foundation.org.ai/occupations/43-5041.00): 12 tasks - [New Accounts Clerks](https://foundation.org.ai/occupations/43-4141.00): 15 tasks - [Office and Administrative Support Workers, All Other](https://foundation.org.ai/occupations/43-9199.00): no tasks listed - [Office Clerks, General](https://foundation.org.ai/occupations/43-9061.00): 20 tasks - [Office Machine Operators, Except Computer](https://foundation.org.ai/occupations/43-9071.00): 18 tasks - [Payroll and Timekeeping Clerks](https://foundation.org.ai/occupations/43-3051.00): 21 tasks - [Postal Service Clerks](https://foundation.org.ai/occupations/43-5051.00): 19 tasks - [Postal Service Mail Carriers](https://foundation.org.ai/occupations/43-5052.00): 21 tasks - [Postal Service Mail Sorters, Processors, and Processing Machine Operators](https://foundation.org.ai/occupations/43-5053.00): 14 tasks - [Procurement Clerks](https://foundation.org.ai/occupations/43-3061.00): 19 tasks - [Production, Planning, and Expediting Clerks](https://foundation.org.ai/occupations/43-5061.00): 17 tasks - [Proofreaders and Copy Markers](https://foundation.org.ai/occupations/43-9081.00): 11 tasks - [Public Safety Telecommunicators](https://foundation.org.ai/occupations/43-5031.00): 18 tasks - [Receptionists and Information Clerks](https://foundation.org.ai/occupations/43-4171.00): 18 tasks - [Reservation and Transportation Ticket Agents and Travel Clerks](https://foundation.org.ai/occupations/43-4181.00): 21 tasks - [Secretaries and Administrative Assistants, Except Legal, Medical, and Executive](https://foundation.org.ai/occupations/43-6014.00): 31 tasks - [Shipping, Receiving, and Inventory Clerks](https://foundation.org.ai/occupations/43-5071.00): 11 tasks - [Statistical Assistants](https://foundation.org.ai/occupations/43-9111.00): 14 tasks - [Switchboard Operators, Including Answering Service](https://foundation.org.ai/occupations/43-2011.00): 19 tasks - [Telephone Operators](https://foundation.org.ai/occupations/43-2021.00): 14 tasks - [Tellers](https://foundation.org.ai/occupations/43-3071.00): 28 tasks - [Weighers, Measurers, Checkers, and Samplers, Recordkeeping](https://foundation.org.ai/occupations/43-5111.00): 18 tasks - [Word Processors and Typists](https://foundation.org.ai/occupations/43-9022.00): 19 tasks ## Where this comes from Quoted from O*NET 29.0, U.S. Department of Labor, Employment and Training Administration, under CC BY 4.0: free to copy and reuse, with credit. 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