# Hotel, Motel, and Resort Desk Clerks > Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests. - Code: 43-4081.00 (O*NET-SOC; SOC 2018 43-4081) - Family: [Office & Administrative Support](https://foundation.org.ai/occupations#family-43), one of its 55 occupations - Tasks: 20 tasks (19 core and 1 supplemental) - Page: https://foundation.org.ai/occupations/43-4081.00 - JSON: https://foundation.org.ai/data/tasks/43-4081.00.json ## What the work is made of 1. Greet, register, and assign rooms to guests of hotels or motels. Core task · Task 2610 · Rated by 129 people who do the job, July 2017 2. Contact housekeeping or maintenance staff when guests report problems. Core task · Task 2619 · Rated by 131 people who do the job, July 2017 3. Issue room keys and escort instructions to bellhops. Core task · Task 2615 · Rated by 131 people who do the job, July 2017 4. Make and confirm reservations. Core task · Task 2620 · Rated by 131 people who do the job, July 2017 5. Verify customers' credit, and establish how the customer will pay for the accommodation. Core task · Task 2611 · Rated by 131 people who do the job, July 2017 6. Keep records of room availability and guests' accounts, manually or using computers. Core task · Task 2612 · Rated by 130 people who do the job, July 2017 7. Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers. Core task · Task 2617 · Rated by 131 people who do the job, July 2017 8. Review accounts and charges with guests during the check out process. Core task · Task 2616 · Rated by 131 people who do the job, July 2017 9. Record guest comments or complaints, referring customers to managers as necessary. Core task · Task 2622 · Rated by 129 people who do the job, July 2017 10. Compute bills, collect payments, and make change for guests. Core task · Task 2613 · Rated by 130 people who do the job, July 2017 11. Transmit and receive messages, using telephones or telephone switchboards. Core task · Task 2618 · Rated by 130 people who do the job, July 2017 12. Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment. Core task · Task 18567 · Rated by 130 people who do the job, July 2017 13. Advise housekeeping staff when rooms have been vacated and are ready for cleaning. Core task · Task 2623 · Rated by 130 people who do the job, July 2017 14. Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. Core task · Task 18566 · Rated by 130 people who do the job, July 2017 15. Clean and maintain lobby and common areas, such as restocking supplies and watering plants. Core task · Task 18568 · Rated by 131 people who do the job, July 2017 16. Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies. Core task · Task 18569 · Rated by 130 people who do the job, July 2017 17. Date-stamp, sort, and rack incoming mail and messages. Core task · Task 2626 · Rated by 129 people who do the job, July 2017 18. Arrange tours, taxis, or restaurant reservations for customers. Core task · Task 2624 · Rated by 131 people who do the job, July 2017 19. Deposit guests' valuables in hotel safes or safe-deposit boxes. Core task · Task 2625 · Rated by 129 people who do the job, July 2017 20. Plan, schedule or supervise the work of other employees. Supplemental task · Task 18570 · Rated by 130 people who do the job, July 2017 ## More in Office & Administrative Support - [Bill and Account Collectors](https://foundation.org.ai/occupations/43-3011.00): 15 tasks - [Billing and Posting Clerks](https://foundation.org.ai/occupations/43-3021.00): 28 tasks - [Bookkeeping, Accounting, and Auditing Clerks](https://foundation.org.ai/occupations/43-3031.00): 28 tasks - [Brokerage Clerks](https://foundation.org.ai/occupations/43-4011.00): 10 tasks - [Cargo and Freight Agents](https://foundation.org.ai/occupations/43-5011.00): 24 tasks - [Communications Equipment Operators, All Other](https://foundation.org.ai/occupations/43-2099.00): no tasks listed - [Correspondence Clerks](https://foundation.org.ai/occupations/43-4021.00): 17 tasks - [Couriers and Messengers](https://foundation.org.ai/occupations/43-5021.00): 15 tasks - [Court, Municipal, and License Clerks](https://foundation.org.ai/occupations/43-4031.00): 30 tasks - [Credit Authorizers, Checkers, and Clerks](https://foundation.org.ai/occupations/43-4041.00): 16 tasks - 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[New Accounts Clerks](https://foundation.org.ai/occupations/43-4141.00): 15 tasks - [Office and Administrative Support Workers, All Other](https://foundation.org.ai/occupations/43-9199.00): no tasks listed - [Office Clerks, General](https://foundation.org.ai/occupations/43-9061.00): 20 tasks - [Office Machine Operators, Except Computer](https://foundation.org.ai/occupations/43-9071.00): 18 tasks - [Order Clerks](https://foundation.org.ai/occupations/43-4151.00): 19 tasks - [Payroll and Timekeeping Clerks](https://foundation.org.ai/occupations/43-3051.00): 21 tasks - [Postal Service Clerks](https://foundation.org.ai/occupations/43-5051.00): 19 tasks - [Postal Service Mail Carriers](https://foundation.org.ai/occupations/43-5052.00): 21 tasks - [Postal Service Mail Sorters, Processors, and Processing Machine Operators](https://foundation.org.ai/occupations/43-5053.00): 14 tasks - [Procurement Clerks](https://foundation.org.ai/occupations/43-3061.00): 19 tasks - [Production, Planning, and Expediting Clerks](https://foundation.org.ai/occupations/43-5061.00): 17 tasks - [Proofreaders and Copy Markers](https://foundation.org.ai/occupations/43-9081.00): 11 tasks - [Public Safety Telecommunicators](https://foundation.org.ai/occupations/43-5031.00): 18 tasks - [Receptionists and Information Clerks](https://foundation.org.ai/occupations/43-4171.00): 18 tasks - [Reservation and Transportation Ticket Agents and Travel Clerks](https://foundation.org.ai/occupations/43-4181.00): 21 tasks - [Secretaries and Administrative Assistants, Except Legal, Medical, and Executive](https://foundation.org.ai/occupations/43-6014.00): 31 tasks - [Shipping, Receiving, and Inventory Clerks](https://foundation.org.ai/occupations/43-5071.00): 11 tasks - [Statistical Assistants](https://foundation.org.ai/occupations/43-9111.00): 14 tasks - [Switchboard Operators, Including Answering Service](https://foundation.org.ai/occupations/43-2011.00): 19 tasks - [Telephone Operators](https://foundation.org.ai/occupations/43-2021.00): 14 tasks - [Tellers](https://foundation.org.ai/occupations/43-3071.00): 28 tasks - [Weighers, Measurers, Checkers, and Samplers, Recordkeeping](https://foundation.org.ai/occupations/43-5111.00): 18 tasks - [Word Processors and Typists](https://foundation.org.ai/occupations/43-9022.00): 19 tasks ## Where this comes from Quoted from O*NET 29.0, U.S. Department of Labor, Employment and Training Administration, under CC BY 4.0: free to copy and reuse, with credit. 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