# Customer Service Representatives > Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support. - Code: 43-4051.00 (O*NET-SOC; SOC 2018 43-4051) - Family: [Office & Administrative Support](https://foundation.org.ai/occupations#family-43), one of its 55 occupations - Tasks: 13 tasks (7 core and 6 supplemental) - Page: https://foundation.org.ai/occupations/43-4051.00 - JSON: https://foundation.org.ai/data/tasks/43-4051.00.json ## What the work is made of 1. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Core task · Task 18565 · Rated by 73 people who do the job, August 2022 2. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Core task · Task 2578 · Rated by 73 people who do the job, August 2022 3. Check to ensure that appropriate changes were made to resolve customers' problems. Core task · Task 2580 · Rated by 73 people who do the job, August 2022 4. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Core task · Task 2581 · Rated by 73 people who do the job, August 2022 5. Determine charges for services requested, collect deposits or payments, or arrange for billing. Core task · Task 2583 · Rated by 72 people who do the job, August 2022 6. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Core task · Task 2584 · Rated by 72 people who do the job, August 2022 7. Refer unresolved customer grievances to designated departments for further investigation. Core task · Task 2582 · Rated by 72 people who do the job, August 2022 8. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Supplemental task · Task 2579 · Rated by 71 people who do the job, August 2022 9. Review insurance policy terms to determine whether a particular loss is covered by insurance. Supplemental task · Task 2587 · Rated by 71 people who do the job, August 2022 10. Solicit sales of new or additional services or products. Supplemental task · Task 2586 · Rated by 73 people who do the job, August 2022 11. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Supplemental task · Task 2589 · Rated by 72 people who do the job, August 2022 12. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Supplemental task · Task 2585 · Rated by 72 people who do the job, August 2022 13. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. Supplemental task · Task 2591 · Rated by 72 people who do the job, August 2022 ## More in Office & Administrative Support - [Bill and Account Collectors](https://foundation.org.ai/occupations/43-3011.00): 15 tasks - [Billing and Posting Clerks](https://foundation.org.ai/occupations/43-3021.00): 28 tasks - [Bookkeeping, Accounting, and Auditing Clerks](https://foundation.org.ai/occupations/43-3031.00): 28 tasks - [Brokerage Clerks](https://foundation.org.ai/occupations/43-4011.00): 10 tasks - [Cargo and Freight Agents](https://foundation.org.ai/occupations/43-5011.00): 24 tasks - [Communications Equipment Operators, All Other](https://foundation.org.ai/occupations/43-2099.00): no tasks listed - [Correspondence Clerks](https://foundation.org.ai/occupations/43-4021.00): 17 tasks - [Couriers and Messengers](https://foundation.org.ai/occupations/43-5021.00): 15 tasks - [Court, Municipal, and License Clerks](https://foundation.org.ai/occupations/43-4031.00): 30 tasks - [Credit Authorizers, Checkers, and Clerks](https://foundation.org.ai/occupations/43-4041.00): 16 tasks - [Data Entry Keyers](https://foundation.org.ai/occupations/43-9021.00): 9 tasks - [Desktop Publishers](https://foundation.org.ai/occupations/43-9031.00): 18 tasks - [Dispatchers, Except Police, Fire, and Ambulance](https://foundation.org.ai/occupations/43-5032.00): 12 tasks - [Eligibility Interviewers, Government Programs](https://foundation.org.ai/occupations/43-4061.00): 17 tasks - [Executive Secretaries and Executive Administrative Assistants](https://foundation.org.ai/occupations/43-6011.00): 22 tasks - [File Clerks](https://foundation.org.ai/occupations/43-4071.00): 19 tasks - [Financial Clerks, All Other](https://foundation.org.ai/occupations/43-3099.00): no tasks listed - [First-Line Supervisors of Office and Administrative Support Workers](https://foundation.org.ai/occupations/43-1011.00): 28 tasks - [Freight Forwarders](https://foundation.org.ai/occupations/43-5011.01): 31 tasks - [Gambling Cage Workers](https://foundation.org.ai/occupations/43-3041.00): 17 tasks - [Hotel, Motel, and Resort Desk Clerks](https://foundation.org.ai/occupations/43-4081.00): 20 tasks - [Human Resources Assistants, Except Payroll and Timekeeping](https://foundation.org.ai/occupations/43-4161.00): 19 tasks - [Information and Record Clerks, All Other](https://foundation.org.ai/occupations/43-4199.00): no tasks listed - [Insurance Claims and Policy Processing Clerks](https://foundation.org.ai/occupations/43-9041.00): 25 tasks - [Interviewers, Except Eligibility and Loan](https://foundation.org.ai/occupations/43-4111.00): 16 tasks - [Legal Secretaries and Administrative Assistants](https://foundation.org.ai/occupations/43-6012.00): 14 tasks - [Library Assistants, Clerical](https://foundation.org.ai/occupations/43-4121.00): 32 tasks - [Loan Interviewers and Clerks](https://foundation.org.ai/occupations/43-4131.00): 18 tasks - [Mail Clerks and Mail Machine Operators, Except Postal Service](https://foundation.org.ai/occupations/43-9051.00): 26 tasks - [Medical Secretaries and Administrative Assistants](https://foundation.org.ai/occupations/43-6013.00): 15 tasks - [Meter Readers, Utilities](https://foundation.org.ai/occupations/43-5041.00): 12 tasks - [New Accounts Clerks](https://foundation.org.ai/occupations/43-4141.00): 15 tasks - [Office and Administrative Support Workers, All Other](https://foundation.org.ai/occupations/43-9199.00): no tasks listed - [Office Clerks, General](https://foundation.org.ai/occupations/43-9061.00): 20 tasks - [Office Machine Operators, Except Computer](https://foundation.org.ai/occupations/43-9071.00): 18 tasks - [Order Clerks](https://foundation.org.ai/occupations/43-4151.00): 19 tasks - [Payroll and Timekeeping Clerks](https://foundation.org.ai/occupations/43-3051.00): 21 tasks - [Postal Service Clerks](https://foundation.org.ai/occupations/43-5051.00): 19 tasks - [Postal Service Mail Carriers](https://foundation.org.ai/occupations/43-5052.00): 21 tasks - [Postal Service Mail Sorters, Processors, and Processing Machine Operators](https://foundation.org.ai/occupations/43-5053.00): 14 tasks - [Procurement Clerks](https://foundation.org.ai/occupations/43-3061.00): 19 tasks - [Production, Planning, and Expediting Clerks](https://foundation.org.ai/occupations/43-5061.00): 17 tasks - [Proofreaders and Copy Markers](https://foundation.org.ai/occupations/43-9081.00): 11 tasks - [Public Safety Telecommunicators](https://foundation.org.ai/occupations/43-5031.00): 18 tasks - [Receptionists and Information Clerks](https://foundation.org.ai/occupations/43-4171.00): 18 tasks - [Reservation and Transportation Ticket Agents and Travel Clerks](https://foundation.org.ai/occupations/43-4181.00): 21 tasks - [Secretaries and Administrative Assistants, Except Legal, Medical, and Executive](https://foundation.org.ai/occupations/43-6014.00): 31 tasks - [Shipping, Receiving, and Inventory Clerks](https://foundation.org.ai/occupations/43-5071.00): 11 tasks - [Statistical Assistants](https://foundation.org.ai/occupations/43-9111.00): 14 tasks - [Switchboard Operators, Including Answering Service](https://foundation.org.ai/occupations/43-2011.00): 19 tasks - [Telephone Operators](https://foundation.org.ai/occupations/43-2021.00): 14 tasks - [Tellers](https://foundation.org.ai/occupations/43-3071.00): 28 tasks - [Weighers, Measurers, Checkers, and Samplers, Recordkeeping](https://foundation.org.ai/occupations/43-5111.00): 18 tasks - [Word Processors and Typists](https://foundation.org.ai/occupations/43-9022.00): 19 tasks ## Where this comes from Quoted from O*NET 29.0, U.S. Department of Labor, Employment and Training Administration, under CC BY 4.0: free to copy and reuse, with credit. Nothing on this page is written by the Org.AI Foundation.