# Correspondence Clerks > Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence. - Code: 43-4021.00 (O*NET-SOC; SOC 2018 43-4021) - Family: [Office & Administrative Support](https://foundation.org.ai/occupations#family-43), one of its 55 occupations - Tasks: 17 tasks (7 core and 10 supplemental) - Page: https://foundation.org.ai/occupations/43-4021.00 - JSON: https://foundation.org.ai/data/tasks/43-4021.00.json ## What the work is made of 1. Maintain files and control records to show correspondence activities. Core task · Task 11276 · Rated by 55 people who do the job, August 2023 2. Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence. Core task · Task 11273 · Rated by 55 people who do the job, August 2023 3. Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary. Core task · Task 11277 · Rated by 55 people who do the job, August 2023 4. Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints. Core task · Task 11270 · Rated by 55 people who do the job, August 2023 5. Compile data from records to prepare periodic reports. Core task · Task 11271 · Rated by 55 people who do the job, August 2023 6. Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service. Core task · Task 11280 · Rated by 55 people who do the job, August 2023 7. Route correspondence to other departments for reply. Core task · Task 11279 · Rated by 55 people who do the job, August 2023 8. Ensure that money collected is properly recorded and secured. Supplemental task · Task 11281 · Rated by 55 people who do the job, August 2023 9. Process orders for goods requested in correspondence. Supplemental task · Task 11289 · Rated by 55 people who do the job, August 2023 10. Present clear and concise explanations of governing rules and regulations. Supplemental task · Task 11272 · Rated by 55 people who do the job, August 2023 11. Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature. Supplemental task · Task 11275 · Rated by 55 people who do the job, August 2023 12. Compute costs of records furnished to requesters, and write letters to obtain payment. Supplemental task · Task 11283 · Rated by 55 people who do the job, August 2023 13. Compile data pertinent to manufacture of special products for customers. Supplemental task · Task 11290 · Rated by 54 people who do the job, August 2023 14. Type acknowledgment letters to persons sending correspondence. Supplemental task · Task 11274 · Rated by 55 people who do the job, August 2023 15. Complete form letters in response to requests or problems identified by correspondence. Supplemental task · Task 11278 · Rated by 54 people who do the job, August 2023 16. Confer with company personnel regarding feasibility of complying with writers' requests. Supplemental task · Task 11287 · Rated by 55 people who do the job, August 2023 17. Prepare records for shipment by certified mail. Supplemental task · Task 11285 · Rated by 55 people who do the job, August 2023 ## More in Office & Administrative Support - [Bill and Account Collectors](https://foundation.org.ai/occupations/43-3011.00): 15 tasks - [Billing and Posting Clerks](https://foundation.org.ai/occupations/43-3021.00): 28 tasks - [Bookkeeping, Accounting, and Auditing Clerks](https://foundation.org.ai/occupations/43-3031.00): 28 tasks - [Brokerage Clerks](https://foundation.org.ai/occupations/43-4011.00): 10 tasks - [Cargo and Freight Agents](https://foundation.org.ai/occupations/43-5011.00): 24 tasks - [Communications Equipment Operators, All Other](https://foundation.org.ai/occupations/43-2099.00): no tasks listed - [Couriers and Messengers](https://foundation.org.ai/occupations/43-5021.00): 15 tasks - [Court, Municipal, and License Clerks](https://foundation.org.ai/occupations/43-4031.00): 30 tasks - [Credit Authorizers, Checkers, and Clerks](https://foundation.org.ai/occupations/43-4041.00): 16 tasks - [Customer Service Representatives](https://foundation.org.ai/occupations/43-4051.00): 13 tasks - 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[Human Resources Assistants, Except Payroll and Timekeeping](https://foundation.org.ai/occupations/43-4161.00): 19 tasks - [Information and Record Clerks, All Other](https://foundation.org.ai/occupations/43-4199.00): no tasks listed - [Insurance Claims and Policy Processing Clerks](https://foundation.org.ai/occupations/43-9041.00): 25 tasks - [Interviewers, Except Eligibility and Loan](https://foundation.org.ai/occupations/43-4111.00): 16 tasks - [Legal Secretaries and Administrative Assistants](https://foundation.org.ai/occupations/43-6012.00): 14 tasks - [Library Assistants, Clerical](https://foundation.org.ai/occupations/43-4121.00): 32 tasks - [Loan Interviewers and Clerks](https://foundation.org.ai/occupations/43-4131.00): 18 tasks - [Mail Clerks and Mail Machine Operators, Except Postal Service](https://foundation.org.ai/occupations/43-9051.00): 26 tasks - [Medical Secretaries and Administrative Assistants](https://foundation.org.ai/occupations/43-6013.00): 15 tasks - [Meter Readers, Utilities](https://foundation.org.ai/occupations/43-5041.00): 12 tasks - [New Accounts Clerks](https://foundation.org.ai/occupations/43-4141.00): 15 tasks - [Office and Administrative Support Workers, All Other](https://foundation.org.ai/occupations/43-9199.00): no tasks listed - [Office Clerks, General](https://foundation.org.ai/occupations/43-9061.00): 20 tasks - [Office Machine Operators, Except Computer](https://foundation.org.ai/occupations/43-9071.00): 18 tasks - [Order Clerks](https://foundation.org.ai/occupations/43-4151.00): 19 tasks - [Payroll and Timekeeping Clerks](https://foundation.org.ai/occupations/43-3051.00): 21 tasks - [Postal Service Clerks](https://foundation.org.ai/occupations/43-5051.00): 19 tasks - [Postal Service Mail Carriers](https://foundation.org.ai/occupations/43-5052.00): 21 tasks - [Postal Service Mail Sorters, Processors, and Processing Machine Operators](https://foundation.org.ai/occupations/43-5053.00): 14 tasks - [Procurement Clerks](https://foundation.org.ai/occupations/43-3061.00): 19 tasks - [Production, Planning, and Expediting Clerks](https://foundation.org.ai/occupations/43-5061.00): 17 tasks - [Proofreaders and Copy Markers](https://foundation.org.ai/occupations/43-9081.00): 11 tasks - [Public Safety Telecommunicators](https://foundation.org.ai/occupations/43-5031.00): 18 tasks - [Receptionists and Information Clerks](https://foundation.org.ai/occupations/43-4171.00): 18 tasks - [Reservation and Transportation Ticket Agents and Travel Clerks](https://foundation.org.ai/occupations/43-4181.00): 21 tasks - [Secretaries and Administrative Assistants, Except Legal, Medical, and Executive](https://foundation.org.ai/occupations/43-6014.00): 31 tasks - [Shipping, Receiving, and Inventory Clerks](https://foundation.org.ai/occupations/43-5071.00): 11 tasks - [Statistical Assistants](https://foundation.org.ai/occupations/43-9111.00): 14 tasks - [Switchboard Operators, Including Answering Service](https://foundation.org.ai/occupations/43-2011.00): 19 tasks - [Telephone Operators](https://foundation.org.ai/occupations/43-2021.00): 14 tasks - [Tellers](https://foundation.org.ai/occupations/43-3071.00): 28 tasks - [Weighers, Measurers, Checkers, and Samplers, Recordkeeping](https://foundation.org.ai/occupations/43-5111.00): 18 tasks - [Word Processors and Typists](https://foundation.org.ai/occupations/43-9022.00): 19 tasks ## Where this comes from Quoted from O*NET 29.0, U.S. Department of Labor, Employment and Training Administration, under CC BY 4.0: free to copy and reuse, with credit. Nothing on this page is written by the Org.AI Foundation.