# Bill and Account Collectors > Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts. - Code: 43-3011.00 (O*NET-SOC; SOC 2018 43-3011) - Family: [Office & Administrative Support](https://foundation.org.ai/occupations#family-43), one of its 55 occupations - Tasks: 15 tasks (13 core and 2 supplemental) - Page: https://foundation.org.ai/occupations/43-3011.00 - JSON: https://foundation.org.ai/data/tasks/43-3011.00.json ## What the work is made of 1. Record information about financial status of customers and status of collection efforts. Core task · Task 2474 · Rated by 69 people who do the job, August 2018 2. Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment. Core task · Task 2475 · Rated by 70 people who do the job, August 2018 3. Locate and monitor overdue accounts, using computers and a variety of automated systems. Core task · Task 2473 · Rated by 70 people who do the job, August 2018 4. Arrange for debt repayment or establish repayment schedules, based on customers' financial situations. Core task · Task 2481 · Rated by 70 people who do the job, August 2018 5. Advise customers of necessary actions and strategies for debt repayment. Core task · Task 2477 · Rated by 69 people who do the job, August 2018 6. Answer customer questions regarding problems with their accounts. Core task · Task 18559 · Rated by 70 people who do the job, August 2018 7. Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise. Core task · Task 2478 · Rated by 70 people who do the job, August 2018 8. Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts. Core task · Task 2476 · Rated by 70 people who do the job, August 2018 9. Receive payments and post amounts paid to customer accounts. Core task · Task 2472 · Rated by 70 people who do the job, August 2018 10. Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors. Core task · Task 2483 · Rated by 70 people who do the job, August 2018 11. Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts. Core task · Task 2484 · Rated by 70 people who do the job, August 2018 12. Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports. Core task · Task 2479 · Rated by 69 people who do the job, August 2018 13. Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers. Core task · Task 2480 · Rated by 70 people who do the job, August 2018 14. Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims. Supplemental task · Task 18560 · Rated by 70 people who do the job, August 2018 15. Negotiate credit extensions when necessary. Supplemental task · Task 2482 · Rated by 70 people who do the job, August 2018 ## More in Office & Administrative Support - [Billing and Posting Clerks](https://foundation.org.ai/occupations/43-3021.00): 28 tasks - [Bookkeeping, Accounting, and Auditing Clerks](https://foundation.org.ai/occupations/43-3031.00): 28 tasks - [Brokerage Clerks](https://foundation.org.ai/occupations/43-4011.00): 10 tasks - [Cargo and Freight Agents](https://foundation.org.ai/occupations/43-5011.00): 24 tasks - [Communications Equipment Operators, All Other](https://foundation.org.ai/occupations/43-2099.00): no tasks listed - [Correspondence Clerks](https://foundation.org.ai/occupations/43-4021.00): 17 tasks - [Couriers and Messengers](https://foundation.org.ai/occupations/43-5021.00): 15 tasks - [Court, Municipal, and License Clerks](https://foundation.org.ai/occupations/43-4031.00): 30 tasks - [Credit Authorizers, Checkers, and Clerks](https://foundation.org.ai/occupations/43-4041.00): 16 tasks - [Customer Service Representatives](https://foundation.org.ai/occupations/43-4051.00): 13 tasks - 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[Human Resources Assistants, Except Payroll and Timekeeping](https://foundation.org.ai/occupations/43-4161.00): 19 tasks - [Information and Record Clerks, All Other](https://foundation.org.ai/occupations/43-4199.00): no tasks listed - [Insurance Claims and Policy Processing Clerks](https://foundation.org.ai/occupations/43-9041.00): 25 tasks - [Interviewers, Except Eligibility and Loan](https://foundation.org.ai/occupations/43-4111.00): 16 tasks - [Legal Secretaries and Administrative Assistants](https://foundation.org.ai/occupations/43-6012.00): 14 tasks - [Library Assistants, Clerical](https://foundation.org.ai/occupations/43-4121.00): 32 tasks - [Loan Interviewers and Clerks](https://foundation.org.ai/occupations/43-4131.00): 18 tasks - [Mail Clerks and Mail Machine Operators, Except Postal Service](https://foundation.org.ai/occupations/43-9051.00): 26 tasks - [Medical Secretaries and Administrative Assistants](https://foundation.org.ai/occupations/43-6013.00): 15 tasks - [Meter Readers, Utilities](https://foundation.org.ai/occupations/43-5041.00): 12 tasks - 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[Proofreaders and Copy Markers](https://foundation.org.ai/occupations/43-9081.00): 11 tasks - [Public Safety Telecommunicators](https://foundation.org.ai/occupations/43-5031.00): 18 tasks - [Receptionists and Information Clerks](https://foundation.org.ai/occupations/43-4171.00): 18 tasks - [Reservation and Transportation Ticket Agents and Travel Clerks](https://foundation.org.ai/occupations/43-4181.00): 21 tasks - [Secretaries and Administrative Assistants, Except Legal, Medical, and Executive](https://foundation.org.ai/occupations/43-6014.00): 31 tasks - [Shipping, Receiving, and Inventory Clerks](https://foundation.org.ai/occupations/43-5071.00): 11 tasks - [Statistical Assistants](https://foundation.org.ai/occupations/43-9111.00): 14 tasks - [Switchboard Operators, Including Answering Service](https://foundation.org.ai/occupations/43-2011.00): 19 tasks - [Telephone Operators](https://foundation.org.ai/occupations/43-2021.00): 14 tasks - [Tellers](https://foundation.org.ai/occupations/43-3071.00): 28 tasks - [Weighers, Measurers, Checkers, and Samplers, Recordkeeping](https://foundation.org.ai/occupations/43-5111.00): 18 tasks - [Word Processors and Typists](https://foundation.org.ai/occupations/43-9022.00): 19 tasks ## Where this comes from Quoted from O*NET 29.0, U.S. Department of Labor, Employment and Training Administration, under CC BY 4.0: free to copy and reuse, with credit. 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