# Switchboard Operators, Including Answering Service > Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages. - Code: 43-2011.00 (O*NET-SOC; SOC 2018 43-2011) - Family: [Office & Administrative Support](https://foundation.org.ai/occupations#family-43), one of its 55 occupations - Tasks: 19 tasks (12 core and 7 supplemental) - Page: https://foundation.org.ai/occupations/43-2011.00 - JSON: https://foundation.org.ai/data/tasks/43-2011.00.json ## What the work is made of 1. Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address. Core task · Task 4630 · Rated by 76 people who do the job, August 2022 2. Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary. Core task · Task 4631 · Rated by 76 people who do the job, August 2022 3. Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts. Core task · Task 20431 · Rated by 75 people who do the job, August 2022 4. Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location. Core task · Task 20430 · Rated by 73 people who do the job, August 2022 5. Record messages, suggesting rewording for clarity or conciseness. Core task · Task 4640 · Rated by 72 people who do the job, August 2022 6. Page individuals to inform them of telephone calls, using paging or interoffice communication equipment. Core task · Task 4633 · Rated by 76 people who do the job, August 2022 7. Relay or route written or verbal messages. Core task · Task 4634 · Rated by 76 people who do the job, August 2022 8. Perform various cash handling tasks, such as collecting payments, making bank deposits, or managing petty cash. Core task · Task 20432 · Rated by 75 people who do the job, August 2022 9. Place telephone calls or arrange conference calls as instructed. Core task · Task 4635 · Rated by 75 people who do the job, August 2022 10. Process incoming or outgoing mail, packages, or deliveries. Core task · Task 20428 · Rated by 73 people who do the job, August 2022 11. Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules. Core task · Task 20427 · Rated by 75 people who do the job, August 2022 12. Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes. Core task · Task 20429 · Rated by 75 people who do the job, August 2022 13. Monitor alarm systems to ensure that secure conditions are maintained. Supplemental task · Task 4637 · Rated by 73 people who do the job, August 2022 14. Contact security staff members when necessary, using radio-telephones. Supplemental task · Task 4638 · Rated by 72 people who do the job, August 2022 15. Complete forms for sales orders. Supplemental task · Task 4643 · Rated by 74 people who do the job, August 2022 16. Answer simple questions about clients' businesses, using reference files. Supplemental task · Task 4642 · Rated by 74 people who do the job, August 2022 17. Stamp messages with time and date and file them appropriately. Supplemental task · Task 4641 · Rated by 74 people who do the job, August 2022 18. Keep records of calls placed and charges incurred. Supplemental task · Task 4639 · Rated by 74 people who do the job, August 2022 19. Place orders, such as for equipment, supplies, or catering for meetings. Supplemental task · Task 20433 · Rated by 74 people who do the job, August 2022 ## More in Office & Administrative Support - [Bill and Account Collectors](https://foundation.org.ai/occupations/43-3011.00): 15 tasks - [Billing and Posting Clerks](https://foundation.org.ai/occupations/43-3021.00): 28 tasks - [Bookkeeping, Accounting, and Auditing Clerks](https://foundation.org.ai/occupations/43-3031.00): 28 tasks - [Brokerage Clerks](https://foundation.org.ai/occupations/43-4011.00): 10 tasks - [Cargo and Freight Agents](https://foundation.org.ai/occupations/43-5011.00): 24 tasks - [Communications Equipment Operators, All Other](https://foundation.org.ai/occupations/43-2099.00): no tasks listed - [Correspondence Clerks](https://foundation.org.ai/occupations/43-4021.00): 17 tasks - [Couriers and Messengers](https://foundation.org.ai/occupations/43-5021.00): 15 tasks - [Court, Municipal, and License Clerks](https://foundation.org.ai/occupations/43-4031.00): 30 tasks - [Credit Authorizers, Checkers, and Clerks](https://foundation.org.ai/occupations/43-4041.00): 16 tasks - 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[Meter Readers, Utilities](https://foundation.org.ai/occupations/43-5041.00): 12 tasks - [New Accounts Clerks](https://foundation.org.ai/occupations/43-4141.00): 15 tasks - [Office and Administrative Support Workers, All Other](https://foundation.org.ai/occupations/43-9199.00): no tasks listed - [Office Clerks, General](https://foundation.org.ai/occupations/43-9061.00): 20 tasks - [Office Machine Operators, Except Computer](https://foundation.org.ai/occupations/43-9071.00): 18 tasks - [Order Clerks](https://foundation.org.ai/occupations/43-4151.00): 19 tasks - [Payroll and Timekeeping Clerks](https://foundation.org.ai/occupations/43-3051.00): 21 tasks - [Postal Service Clerks](https://foundation.org.ai/occupations/43-5051.00): 19 tasks - [Postal Service Mail Carriers](https://foundation.org.ai/occupations/43-5052.00): 21 tasks - [Postal Service Mail Sorters, Processors, and Processing Machine Operators](https://foundation.org.ai/occupations/43-5053.00): 14 tasks - [Procurement Clerks](https://foundation.org.ai/occupations/43-3061.00): 19 tasks - 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[Weighers, Measurers, Checkers, and Samplers, Recordkeeping](https://foundation.org.ai/occupations/43-5111.00): 18 tasks - [Word Processors and Typists](https://foundation.org.ai/occupations/43-9022.00): 19 tasks ## Where this comes from Quoted from O*NET 29.0, U.S. Department of Labor, Employment and Training Administration, under CC BY 4.0: free to copy and reuse, with credit. 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