# First-Line Supervisors of Office and Administrative Support Workers > Directly supervise and coordinate the activities of clerical and administrative support workers. - Code: 43-1011.00 (O*NET-SOC; SOC 2018 43-1011) - Family: [Office & Administrative Support](https://foundation.org.ai/occupations#family-43), one of its 55 occupations - Tasks: 28 tasks (19 core and 9 supplemental) - Page: https://foundation.org.ai/occupations/43-1011.00 - JSON: https://foundation.org.ai/data/tasks/43-1011.00.json ## What the work is made of 1. Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. Core task · Task 9704 · Rated by 127 people who do the job, July 2015 2. Resolve customer complaints or answer customers' questions regarding policies and procedures. Core task · Task 9703 · Rated by 127 people who do the job, July 2015 3. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. Core task · Task 9705 · Rated by 127 people who do the job, July 2015 4. Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance. Core task · Task 9710 · Rated by 127 people who do the job, July 2015 5. Discuss job performance problems with employees to identify causes and issues and to work on resolving problems. Core task · Task 9707 · Rated by 127 people who do the job, July 2015 6. Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff. Core task · Task 9713 · Rated by 126 people who do the job, July 2015 7. Recruit, interview, and select employees. Core task · Task 9711 · Rated by 127 people who do the job, July 2015 8. Interpret and communicate work procedures and company policies to staff. Core task · Task 9712 · Rated by 127 people who do the job, July 2015 9. Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action. Core task · Task 9709 · Rated by 127 people who do the job, July 2015 10. Train or instruct employees in job duties or company policies or arrange for training to be provided. Core task · Task 9708 · Rated by 125 people who do the job, July 2015 11. Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies. Core task · Task 9716 · Rated by 127 people who do the job, July 2015 12. Implement corporate or departmental policies, procedures, and service standards in conjunction with management. Core task · Task 9706 · Rated by 127 people who do the job, July 2015 13. Compute figures such as balances, totals, or commissions. Core task · Task 9715 · Rated by 125 people who do the job, July 2015 14. Coordinate activities with other supervisory personnel or with other work units or departments. Core task · Task 9717 · Rated by 127 people who do the job, July 2015 15. Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work. Core task · Task 9722 · Rated by 125 people who do the job, July 2015 16. Make recommendations to management concerning such issues as staffing decisions or procedural changes. Core task · Task 9720 · Rated by 126 people who do the job, July 2015 17. Develop or update procedures, policies, or standards. Core task · Task 9719 · Rated by 126 people who do the job, July 2015 18. Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance. Core task · Task 9714 · Rated by 127 people who do the job, July 2015 19. Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules. Core task · Task 9721 · Rated by 127 people who do the job, July 2015 20. Develop work schedules according to budgets and workloads. Supplemental task · Task 9724 · Rated by 127 people who do the job, July 2015 21. Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes. Supplemental task · Task 9718 · Rated by 126 people who do the job, July 2015 22. Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria. Supplemental task · Task 9723 · Rated by 126 people who do the job, July 2015 23. Keep informed of provisions of labor-management agreements and their effects on departmental operations. Supplemental task · Task 9729 · Rated by 126 people who do the job, July 2015 24. Coordinate or perform activities associated with shipping, receiving, distribution, or transportation. Supplemental task · Task 9730 · Rated by 126 people who do the job, July 2015 25. Monitor inventory levels and requisition or purchase supplies as needed. Supplemental task · Task 9725 · Rated by 126 people who do the job, July 2015 26. Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services. Supplemental task · Task 9727 · Rated by 127 people who do the job, July 2015 27. Arrange for necessary maintenance or repair work. Supplemental task · Task 9728 · Rated by 127 people who do the job, July 2015 28. Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored. Supplemental task · Task 9731 · Rated by 126 people who do the job, July 2015 ## More in Office & Administrative Support - [Bill and Account Collectors](https://foundation.org.ai/occupations/43-3011.00): 15 tasks - [Billing and Posting Clerks](https://foundation.org.ai/occupations/43-3021.00): 28 tasks - [Bookkeeping, Accounting, and Auditing Clerks](https://foundation.org.ai/occupations/43-3031.00): 28 tasks - [Brokerage Clerks](https://foundation.org.ai/occupations/43-4011.00): 10 tasks - [Cargo and Freight Agents](https://foundation.org.ai/occupations/43-5011.00): 24 tasks - [Communications Equipment Operators, All Other](https://foundation.org.ai/occupations/43-2099.00): no tasks listed - [Correspondence Clerks](https://foundation.org.ai/occupations/43-4021.00): 17 tasks - [Couriers and Messengers](https://foundation.org.ai/occupations/43-5021.00): 15 tasks - [Court, Municipal, and License Clerks](https://foundation.org.ai/occupations/43-4031.00): 30 tasks - [Credit Authorizers, Checkers, and Clerks](https://foundation.org.ai/occupations/43-4041.00): 16 tasks - 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[Human Resources Assistants, Except Payroll and Timekeeping](https://foundation.org.ai/occupations/43-4161.00): 19 tasks - [Information and Record Clerks, All Other](https://foundation.org.ai/occupations/43-4199.00): no tasks listed - [Insurance Claims and Policy Processing Clerks](https://foundation.org.ai/occupations/43-9041.00): 25 tasks - [Interviewers, Except Eligibility and Loan](https://foundation.org.ai/occupations/43-4111.00): 16 tasks - [Legal Secretaries and Administrative Assistants](https://foundation.org.ai/occupations/43-6012.00): 14 tasks - [Library Assistants, Clerical](https://foundation.org.ai/occupations/43-4121.00): 32 tasks - [Loan Interviewers and Clerks](https://foundation.org.ai/occupations/43-4131.00): 18 tasks - [Mail Clerks and Mail Machine Operators, Except Postal Service](https://foundation.org.ai/occupations/43-9051.00): 26 tasks - [Medical Secretaries and Administrative Assistants](https://foundation.org.ai/occupations/43-6013.00): 15 tasks - [Meter Readers, Utilities](https://foundation.org.ai/occupations/43-5041.00): 12 tasks - [New Accounts Clerks](https://foundation.org.ai/occupations/43-4141.00): 15 tasks - [Office and Administrative Support Workers, All Other](https://foundation.org.ai/occupations/43-9199.00): no tasks listed - [Office Clerks, General](https://foundation.org.ai/occupations/43-9061.00): 20 tasks - [Office Machine Operators, Except Computer](https://foundation.org.ai/occupations/43-9071.00): 18 tasks - [Order Clerks](https://foundation.org.ai/occupations/43-4151.00): 19 tasks - [Payroll and Timekeeping Clerks](https://foundation.org.ai/occupations/43-3051.00): 21 tasks - [Postal Service Clerks](https://foundation.org.ai/occupations/43-5051.00): 19 tasks - [Postal Service Mail Carriers](https://foundation.org.ai/occupations/43-5052.00): 21 tasks - [Postal Service Mail Sorters, Processors, and Processing Machine Operators](https://foundation.org.ai/occupations/43-5053.00): 14 tasks - [Procurement Clerks](https://foundation.org.ai/occupations/43-3061.00): 19 tasks - [Production, Planning, and Expediting Clerks](https://foundation.org.ai/occupations/43-5061.00): 17 tasks - [Proofreaders and Copy Markers](https://foundation.org.ai/occupations/43-9081.00): 11 tasks - [Public Safety Telecommunicators](https://foundation.org.ai/occupations/43-5031.00): 18 tasks - [Receptionists and Information Clerks](https://foundation.org.ai/occupations/43-4171.00): 18 tasks - [Reservation and Transportation Ticket Agents and Travel Clerks](https://foundation.org.ai/occupations/43-4181.00): 21 tasks - [Secretaries and Administrative Assistants, Except Legal, Medical, and Executive](https://foundation.org.ai/occupations/43-6014.00): 31 tasks - [Shipping, Receiving, and Inventory Clerks](https://foundation.org.ai/occupations/43-5071.00): 11 tasks - [Statistical Assistants](https://foundation.org.ai/occupations/43-9111.00): 14 tasks - [Switchboard Operators, Including Answering Service](https://foundation.org.ai/occupations/43-2011.00): 19 tasks - [Telephone Operators](https://foundation.org.ai/occupations/43-2021.00): 14 tasks - [Tellers](https://foundation.org.ai/occupations/43-3071.00): 28 tasks - [Weighers, Measurers, Checkers, and Samplers, Recordkeeping](https://foundation.org.ai/occupations/43-5111.00): 18 tasks - [Word Processors and Typists](https://foundation.org.ai/occupations/43-9022.00): 19 tasks ## Where this comes from Quoted from O*NET 29.0, U.S. Department of Labor, Employment and Training Administration, under CC BY 4.0: free to copy and reuse, with credit. 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