# First-Line Supervisors of Non-Retail Sales Workers > Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties. - Code: 41-1012.00 (O*NET-SOC; SOC 2018 41-1012) - Family: [Sales](https://foundation.org.ai/occupations#family-41), one of its 23 occupations - Tasks: 18 tasks (9 core and 9 supplemental) - Page: https://foundation.org.ai/occupations/41-1012.00 - JSON: https://foundation.org.ai/data/tasks/41-1012.00.json ## What the work is made of 1. Monitor sales staff performance to ensure that goals are met. Core task · Task 9661 · Rated by 84 people who do the job, August 2020 2. Provide staff with assistance in performing difficult or complicated duties. Core task · Task 9665 · Rated by 84 people who do the job, August 2020 3. Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services. Core task · Task 20266 · Rated by 85 people who do the job, August 2020 4. Listen to and resolve customer complaints regarding services, products, or personnel. Core task · Task 9660 · Rated by 86 people who do the job, August 2020 5. Keep records pertaining to purchases, sales, and requisitions. Core task · Task 9673 · Rated by 86 people who do the job, August 2020 6. Hire, train, and evaluate personnel. Core task · Task 9662 · Rated by 84 people who do the job, August 2020 7. Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business. Core task · Task 9663 · Rated by 82 people who do the job, August 2020 8. Plan and prepare work schedules, and assign employees to specific duties. Core task · Task 9666 · Rated by 85 people who do the job, August 2020 9. Attend company meetings to exchange product information and coordinate work activities with other departments. Core task · Task 9667 · Rated by 86 people who do the job, August 2020 10. Visit retailers and sales representatives to promote products and gather information. Supplemental task · Task 9672 · Rated by 85 people who do the job, August 2020 11. Formulate pricing policies on merchandise according to profitability requirements. Supplemental task · Task 9669 · Rated by 84 people who do the job, August 2020 12. Prepare sales and inventory reports for management and budget departments. Supplemental task · Task 9668 · Rated by 83 people who do the job, August 2020 13. Examine products purchased for resale or received for storage to determine product condition. Supplemental task · Task 9677 · Rated by 85 people who do the job, August 2020 14. Examine merchandise to ensure correct pricing and display, and that it functions as advertised. Supplemental task · Task 9670 · Rated by 85 people who do the job, August 2020 15. Analyze details of sales territories to assess their growth potential and to set quotas. Supplemental task · Task 9671 · Rated by 85 people who do the job, August 2020 16. Inventory stock and reorder when inventories drop to specified levels. Supplemental task · Task 9676 · Rated by 84 people who do the job, August 2020 17. Coordinate sales promotion activities, such as preparing merchandise displays and advertising copy. Supplemental task · Task 9674 · Rated by 86 people who do the job, August 2020 18. Prepare rental or lease agreements, specifying charges and payment procedures for use of machinery, tools, or other items. Supplemental task · Task 9675 · Rated by 86 people who do the job, August 2020 ## More in Sales - [Advertising Sales Agents](https://foundation.org.ai/occupations/41-3011.00): 20 tasks - [Cashiers](https://foundation.org.ai/occupations/41-2011.00): 28 tasks - [Counter and Rental Clerks](https://foundation.org.ai/occupations/41-2021.00): 16 tasks - [Demonstrators and Product Promoters](https://foundation.org.ai/occupations/41-9011.00): 21 tasks - [Door-to-Door Sales Workers, News and Street Vendors, and Related Workers](https://foundation.org.ai/occupations/41-9091.00): 12 tasks - [First-Line Supervisors of Retail Sales Workers](https://foundation.org.ai/occupations/41-1011.00): 21 tasks - [Gambling Change Persons and Booth Cashiers](https://foundation.org.ai/occupations/41-2012.00): 13 tasks - [Insurance Sales Agents](https://foundation.org.ai/occupations/41-3021.00): 19 tasks - [Models](https://foundation.org.ai/occupations/41-9012.00): 10 tasks - [Parts Salespersons](https://foundation.org.ai/occupations/41-2022.00): 19 tasks - [Real Estate Brokers](https://foundation.org.ai/occupations/41-9021.00): 17 tasks - [Real Estate Sales Agents](https://foundation.org.ai/occupations/41-9022.00): 33 tasks - [Retail Salespersons](https://foundation.org.ai/occupations/41-2031.00): 24 tasks - [Sales and Related Workers, All Other](https://foundation.org.ai/occupations/41-9099.00): no tasks listed - [Sales Engineers](https://foundation.org.ai/occupations/41-9031.00): 25 tasks - [Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel](https://foundation.org.ai/occupations/41-3091.00): 15 tasks - [Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products](https://foundation.org.ai/occupations/41-4012.00): 18 tasks - [Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products](https://foundation.org.ai/occupations/41-4011.00): 33 tasks - [Securities, Commodities, and Financial Services Sales Agents](https://foundation.org.ai/occupations/41-3031.00): 30 tasks - [Solar Sales Representatives and Assessors](https://foundation.org.ai/occupations/41-4011.07): 13 tasks - [Telemarketers](https://foundation.org.ai/occupations/41-9041.00): 12 tasks - [Travel Agents](https://foundation.org.ai/occupations/41-3041.00): 8 tasks ## Where this comes from Quoted from O*NET 29.0, U.S. Department of Labor, Employment and Training Administration, under CC BY 4.0: free to copy and reuse, with credit. 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