# First-Line Supervisors of Retail Sales Workers > Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties. - Code: 41-1011.00 (O*NET-SOC; SOC 2018 41-1011) - Family: [Sales](https://foundation.org.ai/occupations#family-41), one of its 23 occupations - Tasks: 21 tasks (16 core and 5 supplemental) - Page: https://foundation.org.ai/occupations/41-1011.00 - JSON: https://foundation.org.ai/data/tasks/41-1011.00.json ## What the work is made of 1. Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints. Core task · Task 657 · Rated by 78 people who do the job, August 2018 2. Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Core task · Task 660 · Rated by 77 people who do the job, August 2018 3. Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised. Core task · Task 671 · Rated by 78 people who do the job, August 2018 4. Monitor sales activities to ensure that customers receive satisfactory service and quality goods. Core task · Task 658 · Rated by 76 people who do the job, August 2018 5. Instruct staff on how to handle difficult and complicated sales. Core task · Task 668 · Rated by 78 people who do the job, August 2018 6. Assign employees to specific duties. Core task · Task 659 · Rated by 78 people who do the job, August 2018 7. Keep records of purchases, sales, and requisitions. Core task · Task 662 · Rated by 77 people who do the job, August 2018 8. Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise. Core task · Task 666 · Rated by 77 people who do the job, August 2018 9. Plan and prepare work schedules and keep records of employees' work schedules and time cards. Core task · Task 672 · Rated by 78 people who do the job, August 2018 10. Review inventory and sales records to prepare reports for management and budget departments. Core task · Task 673 · Rated by 77 people who do the job, August 2018 11. Inventory stock and reorder when inventory drops to a specified level. Core task · Task 661 · Rated by 77 people who do the job, August 2018 12. Establish and implement policies, goals, objectives, and procedures for the department. Core task · Task 667 · Rated by 78 people who do the job, August 2018 13. Examine products purchased for resale or received for storage to assess the condition of each product or item. Core task · Task 664 · Rated by 77 people who do the job, August 2018 14. Enforce safety, health, and security rules. Core task · Task 663 · Rated by 77 people who do the job, August 2018 15. Estimate consumer demand and determine the types and amounts of goods to be sold. Core task · Task 670 · Rated by 77 people who do the job, August 2018 16. Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business. Core task · Task 675 · Rated by 77 people who do the job, August 2018 17. Formulate pricing policies for merchandise, according to profitability requirements. Supplemental task · Task 669 · Rated by 77 people who do the job, August 2018 18. Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate. Supplemental task · Task 665 · Rated by 78 people who do the job, August 2018 19. Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy. Supplemental task · Task 674 · Rated by 77 people who do the job, August 2018 20. Establish credit policies and operating procedures. Supplemental task · Task 676 · Rated by 78 people who do the job, August 2018 21. Plan budgets and authorize payments and merchandise returns. Supplemental task · Task 677 · Rated by 78 people who do the job, August 2018 ## More in Sales - [Advertising Sales Agents](https://foundation.org.ai/occupations/41-3011.00): 20 tasks - [Cashiers](https://foundation.org.ai/occupations/41-2011.00): 28 tasks - [Counter and Rental Clerks](https://foundation.org.ai/occupations/41-2021.00): 16 tasks - [Demonstrators and Product Promoters](https://foundation.org.ai/occupations/41-9011.00): 21 tasks - [Door-to-Door Sales Workers, News and Street Vendors, and Related Workers](https://foundation.org.ai/occupations/41-9091.00): 12 tasks - [First-Line Supervisors of Non-Retail Sales Workers](https://foundation.org.ai/occupations/41-1012.00): 18 tasks - [Gambling Change Persons and Booth Cashiers](https://foundation.org.ai/occupations/41-2012.00): 13 tasks - [Insurance Sales Agents](https://foundation.org.ai/occupations/41-3021.00): 19 tasks - [Models](https://foundation.org.ai/occupations/41-9012.00): 10 tasks - [Parts Salespersons](https://foundation.org.ai/occupations/41-2022.00): 19 tasks - [Real Estate Brokers](https://foundation.org.ai/occupations/41-9021.00): 17 tasks - [Real Estate Sales Agents](https://foundation.org.ai/occupations/41-9022.00): 33 tasks - [Retail Salespersons](https://foundation.org.ai/occupations/41-2031.00): 24 tasks - [Sales and Related Workers, All Other](https://foundation.org.ai/occupations/41-9099.00): no tasks listed - [Sales Engineers](https://foundation.org.ai/occupations/41-9031.00): 25 tasks - [Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel](https://foundation.org.ai/occupations/41-3091.00): 15 tasks - [Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products](https://foundation.org.ai/occupations/41-4012.00): 18 tasks - [Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products](https://foundation.org.ai/occupations/41-4011.00): 33 tasks - [Securities, Commodities, and Financial Services Sales Agents](https://foundation.org.ai/occupations/41-3031.00): 30 tasks - [Solar Sales Representatives and Assessors](https://foundation.org.ai/occupations/41-4011.07): 13 tasks - [Telemarketers](https://foundation.org.ai/occupations/41-9041.00): 12 tasks - [Travel Agents](https://foundation.org.ai/occupations/41-3041.00): 8 tasks ## Where this comes from Quoted from O*NET 29.0, U.S. Department of Labor, Employment and Training Administration, under CC BY 4.0: free to copy and reuse, with credit. 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