# First-Line Supervisors of Gambling Services Workers > Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos. - Code: 39-1013.00 (O*NET-SOC; SOC 2018 39-1013) - Family: [Personal Care & Service](https://foundation.org.ai/occupations#family-39), one of its 34 occupations - Tasks: 30 tasks (22 core, 6 supplemental and 2 not rated) - Page: https://foundation.org.ai/occupations/39-1013.00 - JSON: https://foundation.org.ai/data/tasks/39-1013.00.json ## What the work is made of 1. Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service. Core task · Task 23127 · Rated by 27 people who do the job, August 2022 2. Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating. Core task · Task 23129 · Rated by 27 people who do the job, August 2022 3. Perform paperwork required for monetary transactions. Core task · Task 23133 · Rated by 27 people who do the job, August 2022 4. Respond to and resolve patrons' complaints. Core task · Task 23128 · Rated by 65 people who do the job, August 2022 5. Greet customers and ask about the quality of service they are receiving. Core task · Task 23132 · Rated by 27 people who do the job, August 2022 6. Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams. Core task · Task 23130 · Rated by 66 people who do the job, August 2022 7. Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games. Core task · Task 23135 · Rated by 27 people who do the job, August 2022 8. Monitor payment of hand-delivered jackpots to ensure promptness. Core task · Task 23131 · Rated by 64 people who do the job, August 2022 9. Explain and interpret house rules, such as game rules or betting limits, for patrons. Core task · Task 23134 · Rated by 27 people who do the job, August 2022 10. Establish and maintain banks and table limits for each game. Core task · Task 23140 · Rated by 27 people who do the job, August 2022 11. Reset slot machines after payoffs. Core task · Task 23136 · Rated by 66 people who do the job, August 2022 12. Answer patrons' questions about gaming machine functions and payouts. Core task · Task 23137 · Rated by 66 people who do the job, August 2022 13. Record the specifics of malfunctioning machines and document malfunctions needing repair. Core task · Task 23138 · Rated by 66 people who do the job, August 2022 14. Monitor patrons for signs of compulsive gambling, offering assistance if necessary. Core task · Task 23147 · Rated by 27 people who do the job, August 2022 15. Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet. Core task · Task 23152 · Rated by 27 people who do the job, August 2022 16. Report customer-related incidents occurring in gaming areas to supervisors. Core task · Task 23139 · Rated by 27 people who do the job, August 2022 17. Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed. Core task · Task 23141 · Rated by 66 people who do the job, August 2022 18. Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating. Core task · Task 23142 · Rated by 66 people who do the job, August 2022 19. Exchange currency for customers, converting currency into requested combinations of bills and coins. Core task · Task 23143 · Rated by 67 people who do the job, August 2022 20. Evaluate workers' performance and prepare written performance evaluations. Core task · Task 23146 · Rated by 27 people who do the job, August 2022 21. Monitor stations and games and move dealers from game to game to ensure adequate staffing. Core task · Task 23144 · Rated by 27 people who do the job, August 2022 22. Clean and maintain slot machines and surrounding areas. Core task · Task 23145 · Rated by 66 people who do the job, August 2022 23. Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary. Supplemental task · Task 23149 · Rated by 65 people who do the job, August 2022 24. Record, issue receipts for, and pay off bets. Supplemental task · Task 23148 · Rated by 27 people who do the job, August 2022 25. Determine how many gaming tables to open each day and schedule staff accordingly. Supplemental task · Task 23150 · Rated by 27 people who do the job, August 2022 26. Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners. Supplemental task · Task 23151 · Rated by 27 people who do the job, August 2022 27. Establish policies on types of gambling offered, odds, or extension of credit. Supplemental task · Task 23154 · Rated by 27 people who do the job, August 2022 28. Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy. Supplemental task · Task 23153 · Rated by 27 people who do the job, August 2022 29. Interview and hire workers. Not rated · Task 23155 · Listed by O*NET analysts, November 2020 30. Train, supervise, schedule, and evaluate workers. 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