# Computer User Support Specialists > Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. - Code: 15-1232.00 (O*NET-SOC; SOC 2018 15-1232) - Family: [Computer & Mathematical](https://foundation.org.ai/occupations#family-15), one of its 38 occupations - Tasks: 16 tasks (13 core and 3 supplemental) - Page: https://foundation.org.ai/occupations/15-1232.00 - JSON: https://foundation.org.ai/data/tasks/15-1232.00.json ## What the work is made of 1. Oversee the daily performance of computer systems. Core task · Task 1285 · Rated by 73 people who do the job, August 2023 2. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Core task · Task 1286 · Rated by 72 people who do the job, August 2023 3. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Core task · Task 1288 · Rated by 72 people who do the job, August 2023 4. Answer user inquiries regarding computer software or hardware operation to resolve problems. Core task · Task 1282 · Rated by 73 people who do the job, August 2023 5. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Core task · Task 1284 · Rated by 73 people who do the job, August 2023 6. Confer with staff, users, and management to establish requirements for new systems or modifications. Core task · Task 1289 · Rated by 72 people who do the job, August 2023 7. Enter commands and observe system functioning to verify correct operations and detect errors. Core task · Task 1283 · Rated by 73 people who do the job, August 2023 8. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Core task · Task 1287 · Rated by 72 people who do the job, August 2023 9. Refer major hardware or software problems or defective products to vendors or technicians for service. Core task · Task 1291 · Rated by 73 people who do the job, August 2023 10. Prepare evaluations of software or hardware, and recommend improvements or upgrades. Core task · Task 1292 · Rated by 72 people who do the job, August 2023 11. Develop training materials and procedures, or train users in the proper use of hardware or software. Core task · Task 1290 · Rated by 72 people who do the job, August 2023 12. Inspect equipment and read order sheets to prepare for delivery to users. Core task · Task 1295 · Rated by 73 people who do the job, August 2023 13. Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software. Core task · Task 1293 · Rated by 73 people who do the job, August 2023 14. Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis. Supplemental task · Task 1297 · Rated by 73 people who do the job, August 2023 15. Hire, supervise, and direct workers engaged in special project work, problem-solving, monitoring, and installation of data communication equipment and software. Supplemental task · Task 15204 · Rated by 73 people who do the job, August 2023 16. Modify and customize commercial programs for internal needs. Supplemental task · Task 1296 · Rated by 73 people who do the job, August 2023 ## More in Computer & Mathematical - [Actuaries](https://foundation.org.ai/occupations/15-2011.00): 15 tasks - [Bioinformatics Technicians](https://foundation.org.ai/occupations/15-2099.01): 19 tasks - [Biostatisticians](https://foundation.org.ai/occupations/15-2041.01): 25 tasks - [Blockchain Engineers](https://foundation.org.ai/occupations/15-1299.07): 17 tasks - [Business Intelligence Analysts](https://foundation.org.ai/occupations/15-2051.01): 17 tasks - [Clinical Data Managers](https://foundation.org.ai/occupations/15-2051.02): 21 tasks - [Computer and Information Research Scientists](https://foundation.org.ai/occupations/15-1221.00): 15 tasks - [Computer Network Architects](https://foundation.org.ai/occupations/15-1241.00): 33 tasks - [Computer Network Support Specialists](https://foundation.org.ai/occupations/15-1231.00): 26 tasks - [Computer Occupations, All Other](https://foundation.org.ai/occupations/15-1299.00): no tasks listed - [Computer Programmers](https://foundation.org.ai/occupations/15-1251.00): 17 tasks - [Computer Systems Analysts](https://foundation.org.ai/occupations/15-1211.00): 22 tasks - [Computer Systems Engineers/Architects](https://foundation.org.ai/occupations/15-1299.08): 28 tasks - [Data Scientists](https://foundation.org.ai/occupations/15-2051.00): 16 tasks - [Data Warehousing Specialists](https://foundation.org.ai/occupations/15-1243.01): 18 tasks - [Database Administrators](https://foundation.org.ai/occupations/15-1242.00): 18 tasks - [Database Architects](https://foundation.org.ai/occupations/15-1243.00): 25 tasks - [Digital Forensics Analysts](https://foundation.org.ai/occupations/15-1299.06): 20 tasks - [Document Management Specialists](https://foundation.org.ai/occupations/15-1299.03): 23 tasks - [Geographic Information Systems Technologists and Technicians](https://foundation.org.ai/occupations/15-1299.02): 29 tasks - [Health Informatics Specialists](https://foundation.org.ai/occupations/15-1211.01): 17 tasks - [Information Security Analysts](https://foundation.org.ai/occupations/15-1212.00): 11 tasks - [Information Security Engineers](https://foundation.org.ai/occupations/15-1299.05): 20 tasks - [Information Technology Project Managers](https://foundation.org.ai/occupations/15-1299.09): 21 tasks - [Mathematical Science Occupations, All Other](https://foundation.org.ai/occupations/15-2099.00): no tasks listed - [Mathematicians](https://foundation.org.ai/occupations/15-2021.00): 11 tasks - [Network and Computer Systems Administrators](https://foundation.org.ai/occupations/15-1244.00): 20 tasks - [Operations Research Analysts](https://foundation.org.ai/occupations/15-2031.00): 17 tasks - [Penetration Testers](https://foundation.org.ai/occupations/15-1299.04): 22 tasks - [Software Developers](https://foundation.org.ai/occupations/15-1252.00): 19 tasks - [Software Quality Assurance Analysts and Testers](https://foundation.org.ai/occupations/15-1253.00): 30 tasks - [Statisticians](https://foundation.org.ai/occupations/15-2041.00): 19 tasks - [Telecommunications Engineering Specialists](https://foundation.org.ai/occupations/15-1241.01): 26 tasks - [Video Game Designers](https://foundation.org.ai/occupations/15-1255.01): 24 tasks - [Web Administrators](https://foundation.org.ai/occupations/15-1299.01): 35 tasks - [Web and Digital Interface Designers](https://foundation.org.ai/occupations/15-1255.00): 30 tasks - [Web Developers](https://foundation.org.ai/occupations/15-1254.00): 29 tasks ## Where this comes from Quoted from O*NET 29.0, U.S. Department of Labor, Employment and Training Administration, under CC BY 4.0: free to copy and reuse, with credit. 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