# Funeral Home Managers > Plan, direct, or coordinate the services or resources of funeral homes. Includes activities such as determining prices for services or merchandise and managing the facilities of funeral homes. - Code: 11-9171.00 (O*NET-SOC; SOC 2018 11-9171) - Family: [Management](https://foundation.org.ai/occupations#family-11), one of its 59 occupations - Tasks: 23 tasks (23 core) - Page: https://foundation.org.ai/occupations/11-9171.00 - JSON: https://foundation.org.ai/data/tasks/11-9171.00.json ## What the work is made of 1. Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services. Core task · Task 18832 · Rated by 52 people who do the job, August 2024 2. Schedule funerals, burials, or cremations. Core task · Task 18842 · Rated by 51 people who do the job, August 2024 3. Deliver death certificates to medical facilities or offices to obtain signatures from legally authorized persons. Core task · Task 23984 · Rated by 52 people who do the job, August 2024 4. Offer counsel and comfort to families and friends of the deceased. Core task · Task 18837 · Rated by 52 people who do the job, August 2024 5. Monitor funeral service operations to ensure that they comply with applicable policies, regulations, and laws. Core task · Task 18835 · Rated by 52 people who do the job, August 2024 6. Direct and supervise work of embalmers, funeral attendants, death certificate clerks, cosmetologists, or other staff. Core task · Task 18833 · Rated by 52 people who do the job, August 2024 7. Complete and maintain records, such as state-required documents, tracking documents, or product inventories. Core task · Task 18846 · Rated by 52 people who do the job, August 2024 8. Sell funeral services, products, or merchandise to clients. Core task · Task 18843 · Rated by 51 people who do the job, August 2024 9. Plan and implement changes to service offerings to meet community needs or increase funeral home revenues. Core task · Task 18838 · Rated by 51 people who do the job, August 2024 10. Respond to customer complaints, legal inquiries, payment negotiations, or other post-service matters. Core task · Task 18840 · Rated by 51 people who do the job, August 2024 11. Negotiate contracts for prearranged funeral services. Core task · Task 18836 · Rated by 52 people who do the job, August 2024 12. Explain goals, policies, or procedures to staff members. Core task · Task 18848 · Rated by 52 people who do the job, August 2024 13. Schedule work hours for funeral home or contract employees. Core task · Task 18851 · Rated by 52 people who do the job, August 2024 14. Set prices or credit terms for funeral products or services. Core task · Task 18845 · Rated by 52 people who do the job, August 2024 15. Review financial statements, sales or activity reports, or other performance data to identify opportunities for cost reductions or service improvements. Core task · Task 18841 · Rated by 52 people who do the job, August 2024 16. Interview and hire new employees. Core task · Task 18850 · Rated by 52 people who do the job, August 2024 17. Identify skill development needs for funeral home staff. Core task · Task 18849 · Rated by 52 people who do the job, August 2024 18. Direct or monitor administrative, support, repair, or maintenance services for funeral homes. Core task · Task 18834 · Rated by 52 people who do the job, August 2024 19. Set marketing, sales, or other financial goals for funeral service establishments and monitor progress toward these goals. Core task · Task 18844 · Rated by 52 people who do the job, August 2024 20. Attend or make presentations at community events to promote funeral home services or build community relationships. Core task · Task 18830 · Rated by 51 people who do the job, August 2024 21. Evaluate the performance of vendors, contract employees, or other service providers to ensure quality and cost-efficiency. Core task · Task 18847 · Rated by 52 people who do the job, August 2024 22. Conduct market research and analyze industry trends. Core task · Task 18831 · Rated by 52 people who do the job, August 2024 23. Plan and implement sales promotions or other marketing strategies and activities for funeral home operations. Core task · Task 18839 · Rated by 52 people who do the job, August 2024 ## More in Management - [Administrative Services Managers](https://foundation.org.ai/occupations/11-3012.00): 18 tasks - [Advertising and Promotions Managers](https://foundation.org.ai/occupations/11-2011.00): 30 tasks - [Architectural and Engineering Managers](https://foundation.org.ai/occupations/11-9041.00): 19 tasks - [Biofuels Production Managers](https://foundation.org.ai/occupations/11-3051.03): 14 tasks - [Biofuels/Biodiesel Technology and Product Development Managers](https://foundation.org.ai/occupations/11-9041.01): 18 tasks - [Biomass Power Plant Managers](https://foundation.org.ai/occupations/11-3051.04): 19 tasks - [Brownfield Redevelopment Specialists and Site Managers](https://foundation.org.ai/occupations/11-9199.11): 23 tasks - [Chief Executives](https://foundation.org.ai/occupations/11-1011.00): 31 tasks - [Chief Sustainability Officers](https://foundation.org.ai/occupations/11-1011.03): 18 tasks - 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