# Gambling Managers > Plan, direct, or coordinate gambling operations in a casino. May formulate house rules. - Code: 11-9071.00 (O*NET-SOC; SOC 2018 11-9071) - Family: [Management](https://foundation.org.ai/occupations#family-11), one of its 59 occupations - Tasks: 19 tasks (12 core and 7 supplemental) - Page: https://foundation.org.ai/occupations/11-9071.00 - JSON: https://foundation.org.ai/data/tasks/11-9071.00.json ## What the work is made of 1. Resolve customer complaints regarding problems, such as payout errors. Core task · Task 7185 · Rated by 76 people who do the job, August 2023 2. Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor. Core task · Task 7186 · Rated by 75 people who do the job, August 2023 3. Track supplies of money to tables and perform any required paperwork. Core task · Task 7196 · Rated by 75 people who do the job, August 2023 4. Explain and interpret house rules, such as game rules or betting limits. Core task · Task 7190 · Rated by 75 people who do the job, August 2023 5. Prepare work schedules and station arrangements and keep attendance records. Core task · Task 7193 · Rated by 75 people who do the job, August 2023 6. Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary. Core task · Task 7191 · Rated by 75 people who do the job, August 2023 7. Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games. Core task · Task 7187 · Rated by 76 people who do the job, August 2023 8. Train new workers or evaluate their performance. Core task · Task 7188 · Rated by 76 people who do the job, August 2023 9. Market or promote the casino to bring in business. Core task · Task 20472 · Rated by 76 people who do the job, August 2023 10. Interview and hire workers. Core task · Task 7192 · Rated by 76 people who do the job, August 2023 11. Direct the distribution of complimentary hotel rooms, meals, or other discounts or free items given to players, based on their length of play and betting totals. Core task · Task 7194 · Rated by 76 people who do the job, August 2023 12. Establish policies on issues, such as the type of gambling offered and the odds, the extension of credit, or the serving of food and beverages. Core task · Task 7195 · Rated by 75 people who do the job, August 2023 13. Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, or that players are not cheating. Supplemental task · Task 7189 · Rated by 76 people who do the job, August 2023 14. Set and maintain a bank and table limit for each game. Supplemental task · Task 7197 · Rated by 75 people who do the job, August 2023 15. Direct the compilation of summary sheets that show wager amounts and payoffs for races or events. Supplemental task · Task 7201 · Rated by 76 people who do the job, August 2023 16. Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy. Supplemental task · Task 7199 · Rated by 74 people who do the job, August 2023 17. Record, collect, or pay off bets, issuing receipts as necessary. Supplemental task · Task 7200 · Rated by 75 people who do the job, August 2023 18. Notify board attendants of table vacancies so that waiting patrons can play. Supplemental task · Task 7202 · Rated by 75 people who do the job, August 2023 19. Monitor credit extended to players. Supplemental task · Task 7198 · Rated by 74 people who do the job, August 2023 ## More in Management - [Administrative Services Managers](https://foundation.org.ai/occupations/11-3012.00): 18 tasks - [Advertising and Promotions Managers](https://foundation.org.ai/occupations/11-2011.00): 30 tasks - [Architectural and Engineering Managers](https://foundation.org.ai/occupations/11-9041.00): 19 tasks - [Biofuels Production Managers](https://foundation.org.ai/occupations/11-3051.03): 14 tasks - [Biofuels/Biodiesel Technology and Product Development Managers](https://foundation.org.ai/occupations/11-9041.01): 18 tasks - [Biomass Power Plant Managers](https://foundation.org.ai/occupations/11-3051.04): 19 tasks - [Brownfield Redevelopment Specialists and Site Managers](https://foundation.org.ai/occupations/11-9199.11): 23 tasks - [Chief Executives](https://foundation.org.ai/occupations/11-1011.00): 31 tasks - [Chief Sustainability Officers](https://foundation.org.ai/occupations/11-1011.03): 18 tasks - 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Nothing on this page is written by the Org.AI Foundation.