{"c":"43-2021.00","n":"Telephone Operators","d":"Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.","g":"43","tasks":[{"t":"Observe signal lights on switchboards, and dial or press buttons to make connections.","core":true,"id":13246,"r":55,"dt":"08/2024","src":"Incumbent"},{"t":"Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.","core":true,"id":13247,"r":55,"dt":"08/2024","src":"Incumbent"},{"t":"Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.","core":true,"id":13243,"r":55,"dt":"08/2024","src":"Incumbent"},{"t":"Update directory information.","core":true,"id":13257,"r":56,"dt":"08/2024","src":"Incumbent"},{"t":"Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.","core":true,"id":13244,"r":54,"dt":"08/2024","src":"Incumbent"},{"t":"Perform clerical duties such as typing, proofreading, and sorting mail.","core":true,"id":13251,"r":54,"dt":"08/2024","src":"Incumbent"},{"t":"Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.","core":true,"id":13245,"r":55,"dt":"08/2024","src":"Incumbent"},{"t":"Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.","core":false,"id":13256,"r":55,"dt":"08/2024","src":"Incumbent"},{"t":"Monitor automated systems for placing collect calls and intervene for a callers needing assistance.","core":false,"id":13250,"r":55,"dt":"08/2024","src":"Incumbent"},{"t":"Interrupt busy lines if an emergency warrants.","core":false,"id":13253,"r":54,"dt":"08/2024","src":"Incumbent"},{"t":"Provide assistance for customers with special billing requests.","core":false,"id":13248,"r":55,"dt":"08/2024","src":"Incumbent"},{"t":"Provide relay service for users who are deaf or hard of hearing.","core":false,"id":13254,"r":54,"dt":"08/2024","src":"Incumbent"},{"t":"Keep records of calls placed and received, and of related toll charges.","core":false,"id":13258,"r":55,"dt":"08/2024","src":"Incumbent"},{"t":"Promote company products, services, and savings plans when appropriate.","core":false,"id":13255,"r":54,"dt":"08/2024","src":"Incumbent"}]}