{"c":"43-2011.00","n":"Switchboard Operators, Including Answering Service","d":"Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.","g":"43","tasks":[{"t":"Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.","core":true,"id":4630,"r":76,"dt":"08/2022","src":"Incumbent"},{"t":"Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.","core":true,"id":4631,"r":76,"dt":"08/2022","src":"Incumbent"},{"t":"Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.","core":true,"id":20431,"r":75,"dt":"08/2022","src":"Incumbent"},{"t":"Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.","core":true,"id":20430,"r":73,"dt":"08/2022","src":"Incumbent"},{"t":"Record messages, suggesting rewording for clarity or conciseness.","core":true,"id":4640,"r":72,"dt":"08/2022","src":"Incumbent"},{"t":"Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.","core":true,"id":4633,"r":76,"dt":"08/2022","src":"Incumbent"},{"t":"Relay or route written or verbal messages.","core":true,"id":4634,"r":76,"dt":"08/2022","src":"Incumbent"},{"t":"Perform various cash handling tasks, such as collecting payments, making bank deposits, or managing petty cash.","core":true,"id":20432,"r":75,"dt":"08/2022","src":"Incumbent"},{"t":"Place telephone calls or arrange conference calls as instructed.","core":true,"id":4635,"r":75,"dt":"08/2022","src":"Incumbent"},{"t":"Process incoming or outgoing mail, packages, or deliveries.","core":true,"id":20428,"r":73,"dt":"08/2022","src":"Incumbent"},{"t":"Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules.","core":true,"id":20427,"r":75,"dt":"08/2022","src":"Incumbent"},{"t":"Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes.","core":true,"id":20429,"r":75,"dt":"08/2022","src":"Incumbent"},{"t":"Monitor alarm systems to ensure that secure conditions are maintained.","core":false,"id":4637,"r":73,"dt":"08/2022","src":"Incumbent"},{"t":"Contact security staff members when necessary, using radio-telephones.","core":false,"id":4638,"r":72,"dt":"08/2022","src":"Incumbent"},{"t":"Complete forms for sales orders.","core":false,"id":4643,"r":74,"dt":"08/2022","src":"Incumbent"},{"t":"Answer simple questions about clients' businesses, using reference files.","core":false,"id":4642,"r":74,"dt":"08/2022","src":"Incumbent"},{"t":"Stamp messages with time and date and file them appropriately.","core":false,"id":4641,"r":74,"dt":"08/2022","src":"Incumbent"},{"t":"Keep records of calls placed and charges incurred.","core":false,"id":4639,"r":74,"dt":"08/2022","src":"Incumbent"},{"t":"Place orders, such as for equipment, supplies, or catering for meetings.","core":false,"id":20433,"r":74,"dt":"08/2022","src":"Incumbent"}]}